|Salary||£16000 - £17000 per annum||Sector||Professional & Admin|
Hours are Monday – Friday. 9.00 am to 5.00 pm
Salary £16 - 17k, dependant on experience.
Set out below are descriptions of some of the main duties required for the post:
Customer Service - Telephone Calls
Employees should be able to deal with telephone calls in a professional and efficient manner. Electronic searches using the company's systems (whilst the caller is on the telephone) may be used to resolve any queries the caller may have. We are a service industry and therefore high standards of professionalism are required when dealing with Clients and Advisers alike.
A high standard of written English is required in order to respond to enquiries either by email or letter.
They should be familiar with all aspects of general office duties and admin. In additional they should be PC literate – The candidate will require a thorough working knowledge of using MS Outlook/Word and a basic level of using MS Excel.
Workflow is centred around the client's electronic systems; employees therefore should be able to carry out searches, electronically view documents, input data and correspond by e-mail quickly and efficiently following training.
Employees may be expected to draft documents with no/minimal typing errors. Names of clients and correct postal addresses are examples of drafting where particular care must be taken. Style of language should be appropriate to the targeted audience and grammar/ punctuation should be of a very high standard.
Employees must work well together and provide assistance to each other when necessary. This will usually only be achievable if each employee is in control of their own workload and aware of their colleagues' cases.
Please apply if you are interested in this role and feel you have the appropriate skill set.