Administration Service Officer

Posted 8 days ago by Bluearrow
Location Gillingham Job Type Temporary
Salary £8.21 per hour Sector Call Centre & Customer Service
We current have a position for a band 2 temporary Administration Service Officer in the Gillingham area.

 You will be responsible for providing a high level of customer service and administrative support to patients and clinical services from within the Care Co-ordination Centre (CCC). You will be required to liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.

Are you able to
  • Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.

  • Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.

  • Deal with routine, sensitive or confidential enquiries from patients, staff and the public.
  • Make judgements involving facts / situations sometimes requiring analysis of information.

  • Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / patients

  • Accommodate patients with appropriate appointments and advise

Call centre experience desired.
NHS card desired.

Monday to Friday 8am to 4pm

£8.21 per hour.

To apply send your CV along with a covering letter or for more information contact Claire on 01622 662144.