|Location||Doncaster, South Yorkshire||Job Type||Permanent|
|Salary||Negotiable||Sector||Call Centre & Customer Service|
You'll be a dedicated rental standards agent responsible for inspecting vehicles before they go on hire to ensure rentable standards are met.
Essential Skills include
*Ensure vehicles that are scheduled to go on rent pass Rentable standards and highlight any that fall outside
*Through use of reports, ensure vehicles are scheduled for collection within given timelines
*Complete the vehicle return inspection sheet and classify each vehicle based on a traffic light system ensuring the Workshop Foreman is in agreement with your assessment. Identify any further damage not recorded on the collections note including all ancillary equipment on specialist vehicles
*To carry out a short road test after the inspection to further help in determining its future classification.
*Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer
*Invoice customers once agreement has been given Manage the progress of all Key Account customer calls and escalate as appropriate, ensuring that all calls are managed to a satisfactory resolution by means of end-to-end management and within agreed customer SLA's
*Cost control, balancing customer requirements with commercial awareness.
*To work closely with the Tyre Management Team to understand the end to end Tyre Recharge Process
Applicants must be able to demonstrate:
*Driving license (Category C ideal).
*Sufficient understanding of vehicle technology to identify defects which prohibit a vehicle from being roadworthy and its ancillary equipment from being unsafe to use.
*Prior experience of controlling damage recharge or demonstrable experience within the vehicle industry
*Business standard IT skills, including Microsoft Outlook
*Excellent communication and customer care skills
*A good standard of written and spoken English
*Ability to work well under pressure in a team environment
Please contact Megan Hill on 01453 852568 for more information or email megan.hill @omegaresource.co.uk
Visit - www.omegaresource.co.uk/SHB
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.