Vehicle Returns Admin

Job Title: Vehicle Returns Admin
Contract Type: Permanent
Location: Romsey, Hampshire
Salary: Competitive
Reference: 957807_1562144930
Contact Name: Kara Fraser
Contact Email:
Job Published: July 03, 2019 10:08

Job Description

Our client is currently searching for a Trainee Damage Recharge Agent for their busy National Recharge team. Working as part of a team, you will be managing recharge opportunities. The role of a DRA is to ensure that all genuine recharge opportunities reported both mechanical and bodywork are captured, documented and passed on to the customer. This will be based in their Romsey depot.

The candidate we are looking for will have previous customer service experience, in either a planning or operational role and has ideally worked in a similar role within the industry.

*To assist in controlling the Damage Process for all Fleet. Including controlling costs for the expenditure on a varied range of equipment and contracts within an agreed spend limit
*Identify damage recharge opportunities from Off Hires, Defects Reported by Customers & Repairs carries out during routine maintenance
*Ensure of validity of claim and transparency in Profit Margins
*Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally
*Document each incident so there is evidence to back up our recharge claim
*Assisting in managing the LOU process so clear instruction is provided to customer and hire departments with regard to charges and timeframes.
*Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer
*Invoice customers once agreement has been given
*Resolve or escalate all queries within a given time frame
*Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales

Essential skills
*Ideally prior experience of controlling damage recharge or experience within the vehicle industry
*Business standard IT skills, including Microsoft Outlook
*Excellent communication and customer care skills
*A good standard of written and spoken English
*A tenacious, enthusiastic, and flexible disposition.
*Good self-starter with the ability to multi-task
*Ability to work well under pressure in a team environment
*Ability to work well as part of a team, and also on their own when required
*Be a well organised individual with excellent time management and prioritisation skills

Please contact Kara Fraser on 01453 852554 for more information.
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We are always seeking talented candidates including; HGV Technicians, HGV Mechanics, LCV Mechanics, LCV Technicians, Auto Electricians, HGV Drivers, Casual Drivers, Valeters, Panel Beaters, Commercial Body Builders, Vehicle Fabricators, Hire Controllers, Apprentice Technicians, Apprentice Mechanics, Paint Sprayers and many more across the UK network.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.