Utilities Webchat Advisor - Monday to Friday 9am till 5pm

  • Job Reference: 00033214-1
  • Date Posted: 29 December 2020
  • Recruiter: CV-Library
  • Location: Glasgow
  • Salary: £8.72 Per Hour
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

Utilities Webchat Advisor - Monday to Friday 9am till 5pm

Our client is an energy and home services provider in the United Kingdom. Serving around twelve million homes in the United Kingdom, our client is the biggest energy supplier in the country, and is considered one of the Big Six dominating the gas and electricity market in the United Kingdom.

You could be required to initially work from home (Glasgow based)

Monday to Friday, 9am - 5pm, (37.5 ours per week contract)

Due to the Coronavirus pandemic we are looking at home working solutions for upcoming training groups to stay within government guidelines and keep you safe whilst in lockdown. If you are successful in your interview, you would be eligible for this if you have:

A laptop/ A desktop
Sufficient Broadband/Wi-Fi
A mobile phone
A USB Headset or HeadphonesWe're looking for passionate and enthusiastic individuals to help us create the highest quality service and experience for our customers. With a motivation to deliver, be courageous and have a caring approach you will use your winning personality to listen to the needs of the customer and provide first class customer service.

So could you be our next Webchat Advisor?

What we need from you.

Have you worked within a utilities contact centre environment continuously for 6 months?
You are aware of your emotional 'triggers' and how to control these to ensure you remain calm and productive
You maintain a strong sense of focus on results, driving tasks and projects to completion
You demonstrate a deep and genuine concern for the wellbeing and welfare of others
You make quick, confident, and clear decisions, even when faced with limited information
You draw on a wide range of people and resources in the pursuit of self-development and learningApply now for immediate consideration for this excellent role. Vacancies are limited!!

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database