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UK Training Delivery Manager

Job Title: UK Training Delivery Manager
Contract Type: Permanent
Location: UK Wide
Industry:
Salary: £40000 - £40000
Start Date: 2019-07-12 00:00:00
Reference: SDX/TP/RF3097/RC
Contact Name: Ryan Candy
Contact Email: ryan.candy@sodexo.com
Job Published: July 12, 2019 16:49

Job Description

We are looking for a Training Delivery Manager to deliver operational and service excellence training to our front line and management teams across our amazing venues, ensuring our teams deliver an exceptional guest experience. Through delivering training you will drive service excellence across the business, whilst designing and delivering development activities.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

 

Package description

Up to £40,000 (depending on experience) + Car + Bonus + Benefits

Main responsibilities

In this role you will spend time across venues within the region, working with the management teams you will conduct face-to-face skills training on a range of topics including Services Excellence programs, service skills and inductions.

In addition, you will support the people operations teams across our range of venues in the design and delivery of learning and development activities for major events. We are looking for someone who can forward plan and implement a training plan to cover both current and future needs. In addition to conducting training, this role will involve monitoring activities and conducting audits to ensure consistency across venues.

This is an excellent role for someone who can impact service standards through developing teams.

Ideal candidate
  • Graduate calibre
  • Confident in delivering operational and service training to groups of various sizes
  • A confident public speaker, with excellent written and verbal communication skills
  • Experience of working within a hospitality/customer service industry
  • Creative and passionate about delivering memorable guest experiences
  • Able to work independently as part of a remote team
About the company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.

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