Training Manager

Posted 9 days ago by Sodexo
Location Ascot Job Type Permanent
Salary Competitive Sector Education & Training

An exciting opportunity has arisen with Sodexo as the Training Manager based at Ascot Racecourse. Sodexo are proud of their long-standing relationship with Ascot. In 2017 we cemented our partnership through the creation of the 1711 by Ascot, the new brand for our joint venture. 1711 by Ascot is responsible for providing catering operations across the racecourses’ 26 annual race days and further conferences and events at the venue throughout the year.

The training manager is responsible for the training and development opportunities for all 1711 by Ascot staff onsite through the Ascot Academy Training programme, whether casual workers, agency staff or full-time members of the team. Based at this world-famous venue the training manager plays a pivotal role in driving standards and service excellence across the site.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor attractions, historic venues, major events and airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure


Package description

Competitive salary + bonus + benefits

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

Main responsibilities

As Training Manager, you will ensure all the 1711 by Ascot team have completed the required training in order to deliver an exceptional level of service. Being responsible for the delivery of training and development activities across the venue you will work closely with operational teams to design and develop new initiatives aligned to the business strategy to raise standards of service. Ensuring that all 1711 by Ascot teams have received the required learning and development as set out in the Ascot Academy, you will maintain accurate records, produce reports and complete audits when necessary. You will regularly review and update the Ascot Academy classroom and e-learning training offer based on learning and development needs you have identified. Working within budgets you will also liaise with external suppliers to deliver any relevant brand, skills or product training to the team. Supporting the Head of People Operations in developing the people strategy for the venue, you will also assist in communicating this to the client. This role also involves working with the wider Sodexo HR and Learning and Development teams to review training programs and share best practice. This is an autonomous and varied role, suitable for people that have a passion for service excellence, people development and hospitality.

Ideal candidate
  • Previous experience of managing a learning and development/training provision
  • Confident presenter, able to deliver to large groups of people of all levels
  • Able to influence up to senior management level on site
  • Experience in management of budgets
  • Experience of working within Events/Hospitality industry
  • Ability to communicate effectively to other people across all levels and organisations
  • Confident in the use of Microsoft programmes including Excel
About the company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.