Trainee IT Support

Job Title: Trainee IT Support
Contract Type: Permanent
Location: Dudley
Salary: £16000 - £18000 per annum
Start Date: 2019-07-08 00:00:00
Reference: 046105838
Contact Name: Mandy Erasmus
Contact Email:
Job Published: July 08, 2019 17:32

Job Description

Halesowen based Canon UK Office equipment and software partner dealing with organisation across the UK, Ireland and Europe.

Our core business is to enable business in the UK to Digitally Transform paper based processes into digital. This is an important growth area for UK business and we are at the forefront of assisting companies to achieve this.

Personal Overview
We require an enthusiastic, reliable, hardworking individual with an ambition to have a career with a technology based business. Our clients are businesses and end users which could be office based staff, IT support help desk expecting a high quality of service.

The role
1st line help desk call triage.

Hardware and basic software. Provide phone and remote support to resolve client issues. Device management and monitoring. This involves working with customer IT services to ensure devices are reporting to our secure remote device management software applications.

Booking tickets on our service management application. Providing description of errors and the course of action taken to resolve.

Organising printer swap outs for clients and working with our existing admin team. Assisting with hardware installations when required.

General office duties. Booking collections and deliveries our logistics partner.

Developing knowledge to support software solutions 1st and 2nd line support.

Skills / Attributes Required

This role is for a trainee whom has A-level or equivalent IT related skills for an understanding of a business IT network and infrastructure is essential to the role.

Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Vista / Windows 7)

Experience using Microsoft Office (MS Word, Excel and PowerPoint)

Experience with using Outlook within a network environment (permissions, calendar sharing, and delegation)

Basic understanding of PC hardware set-up and configuration

Excellent telephone manner and face to face communication skills

Starting Salary £16 - 18K Per Year
Monday to Friday - 09.00 am to 17.00 pm