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Trainee Damage Recharge Agent

Job Title: Trainee Damage Recharge Agent
Contract Type: Permanent
Location: Romsey, Hampshire
Industry:
Salary: competitive
Start Date: ASAP
Reference: 957807_1548783092
Contact Name: Balazs Zeles
Contact Email: balazs.zeles@omegaresource.co.uk
Job Published: January 29, 2019 17:31

Job Description

An exciting opportunity has arisen for an enthusiastic Trainee Damage Recharge Agent to work on a permanent basis for our client, a market leading national vehicle fleet management company.

Your duties as a Trainee Damage Recharge Agent will include:

* To assist in controlling the Damage Process for all Fleet. Including controlling costs for the expenditure on a varied range of equipment and contracts within an agreed spend limit
* Identify damage recharge opportunities from Off Hires, Defects Reported by Customers & Repairs carries out during routine maintenance
* Ensure of validity of claim and transparency in Profit Margins
* Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally
* Document each incident so there is evidence to back up our recharge claim
* Assisting in managing the LOU process so clear instruction is provided to customer and hire departments with regard to charges and timeframes.

Key Accountabilities

Whilst this is a new role, full training will be given

* Customer satisfaction and response times within SHB guidelines
* Ensuring damage packs are constructed transparently within agreed timescales
* Incident management, meeting agreed timeframes for repairs
* Transparent LOU - Vehicle off the road/non-available time
* Effectively manage through to resolution any incident/complaint that may arise

Applicants must be able to demonstrate:

* Ideally prior experience of controlling damage recharge or experience within the vehicle industry
* Good self-starter with the ability to multi-task
* Ability to work well under pressure in a team environment
* Ability to work well as part of a team, and also on their own when required
* Be a well organised individual with excellent time management and prioritisation skills

Please contact Balazs Zeles on 01453 829549 for more information or email

Visit - www.omegaresource.co.uk/shb

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.