Role: Outbound Telesales (no cold calls)
Location: Doncaster, DN4 - Initially a home-based role after training.
Role Type: Full Time, Permanent
Salary: £18,600 basic plus commission OTE £25,000
Hours: 11:00 - 20:00 Monday to Friday and 1 Saturday in 4 (extra day off in the week)
CarShop is proud to be recruiting during this challenging time in the UK. Due to the current, ongoing COVID-19 situation, we have had to amend our recruitment process, to ensure the safety and wellbeing of our Colleagues and applicants:
- 1st stage interviews will be completed via telephone/video software (such as 'Zoom')
- 2nd stage interviews and/or offers may be delayed until we can welcome candidates into our CarShop sites again
- Offers made during this time may be subject to changes of start date due to the developing COVID-19 situation
What will I be doing?
Although this is an outbound sales role, you will only be speaking to people who have happily bought their dream car with us. This is less of a sell more of an advisory call as you will be offering them the fantastic service package to keep their car on the road and make them a customer for life.
You will be the continuation of the customer journey, providing exceptional service and ensure that they have all the information they need to make the best choice.
What will I need to be successful?
You will need to be a people person with the ability to build effective relationships over the phone and the ability to work in a fast-paced environment. A 'can-do' attitude, resilient personality and fantastic attention to detail is essential to this role.
Some experience in a sales, customer service or other call centre environment would be desirable but not essential as full training is provided.
What do we offer you?
Our fantastic benefits package includes:
- 31 days annual leave (inclusive of 8 bank holidays) rising with service
- Structured career progression path
- Discounts on CarShop products
- Wide-ranging corporate discount scheme and colleague reward program
Who are CarShop?
CarShop is a division of the Sytner Group, the largest and most prestigious automotive retailer in the UK.
At CarShop we understand that exceptional customer service can only be consistently delivered by attracting, motivating, training and retaining the very best team members. With this in mind, we put our employees at the heart of everything that we do by developing their talent and enabling them to build long term careers. As a Testament to this, CarShop has achieved a rating of 4.8 out of 5.0 on Glassdoor with 96% of reviewers stating they would recommend us to a friend as a place to work - ahead of other large national retailers like Apple, IKEA and John Lewis.
As part of Sytner, CarShop aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development.
Achieving this goal will help us maintain our position as the UK's leading used car supermarket group Established in 1999, CarShop has an annual turnover in excess of £700m and retails over 65,000 cars each year. We hold over 10,000 cars in stock at any one time, with over 1,400 colleagues, 20 years of experience, 11 huge retail stores, and great ambition for continued innovation and industry-leading customer experience.
What happens next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.
We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
You may also have experience of: Sales Assistant, Sales Administrator, Sales Advisor, Sales Adviser, Sales Associate, Sales representative, Customer Consultant, Retail Assistant, Retail Advisor, Retail Adviser, Car Sales, Automotive Sales, Furniture Sales, Carpet Sales, Membership, Hospitality, Events, etc