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Telephony Advisor

Job Title: Telephony Advisor
Contract Type: Temporary
Location: Edinburgh
Industry:
Salary: £9.73 per hour
Start Date: 2019-05-20 00:00:00
Reference: S08100578
Contact Name: Adam Young
Contact Email: adam.young@pertemps.co.uk
Job Published: March 26, 2019 11:40

Job Description

Full time Telephony Advisor
Location: Teviot House, The Gyle
Pay Rate: £ 9.73 per hour
Working Hours - Monday to Friday - 1 saturday in 4 (9-2)
Shifts between - 07:30am - 18:00pm

Pertemps are working in partnership Lloyd Banking Group so if you've got the experience in Customer Services, we would love to speak with you asap.

KEY RESPONSIBILITIES: - Working in the Inbound Telephony Centre managing inbound inbound customer queries. Typical queries include;-
- Stop Cheques
- Balance enquiries
- Lost & Stolen cards
- Making payments for customers
- Fraud queries
- Loan queries
- Money transfers
- Registrations over the phone

Aim is to resolve the query atbthe first point of contact

SKILLS REQUIRED: - Call centre experience or sales - Good Communication- Written and Oral - Take ownership of customer requests
- IT Competent (really important as need to be able to jump between different systems)
- Flexible, Adaptable and able to adapt to changes

WHAT'S IN IT FOR YOU? - Great rates of pay - The opportunity to work with some of the most influential and experienced managers in the banking industry - Gain experience and new skills

If you are interested in this new upbeat opportunity, then please apply or send your CV to Kirsten.fowler@pertemps.co.uk or please call 0131 225 7531