Technical Support Engineer

Job Title: Technical Support Engineer
Contract Type: Permanent
Location: Northampton, Northamptonshire
Salary: Competitive
Reference: TSE - CG_1558629453
Contact Name: Clara Griffiths
Contact Email:
Job Published: May 23, 2019 17:37

Job Description

An excellent opportunity for a well-established Machine Tool Manufacturer. My client has built themselves a well-respected reputation and managed to maintain this.

They are recruiting for a Technical Support Engineer where you will be responsible for providing first-line support to our customers and field-based engineers, dealing with a range of issues from software queries to urgent breakdown assistance.

Roles and Responsibilities

Liaise with the Spare Parts department by assisting in parts recognition. Additionally, you will be integral in supporting the Technical Support Team Leader to shape the after-sales support function of the business.

This is an exciting role and is an excellent opportunity for an experienced CNC Helpdesk Technician or an experienced CNC Service/Maintenance Engineer who is looking for a new and interesting role - office based.

My client offer a comprehensive, ongoing training plan.

Skills and Experience

*Ability to read and interpret electrical / pneumatic schematics and mechanical drawings
*Previous experience in electrical / mechanical fault-finding and the installation and maintenance of CNC routing or milling machining centres
*Electrically bias with a working knowledge of mechanical systems
*Qualifications in an engineering discipline
*Ability to prioritise workload whilst maintaining accuracy and attention to detail
*Excellent customer service skills, both written and verbal with the ability to promote high standards of professional behaviour
*Knowledge of CAD/CAM software
*Excellent ICT skills
*Punctual and time-management conscious
*Strong planning and organisational skills


*Time-served and qualified to HNC level
*Experience in the woodworking industry is highly advantageous but experience in the metalworking industry will be considered
*Knowledge of cutting tools/CNC Routers/Beam Saws/panel processing/Edge Banding machinery

Benefits Package

*Medical Insurance
*Life Insurance
*25 days Holiday + Bank Holidays
*Government Pension Scheme
*Health Assured
*Company Mobile Phone
*Company Laptop
*Company Car
*Company credit card
*Overtime paid


For more information regarding this role please call Clara Griffiths on 01453 796621 or send a CV

Omega Resource Group Ltd, are dedicated Technical and Engineering Recruitment Company. Please feel free to contact us on 01453 827333 or look at our current vacancies on our website

Mechanical Design Engineer / Engineering Manager / Design Manager / Controls Engineer / Project Engineer / Mechanical / Electrical / Automation / Automotive / Aeronautical / Aerospace / Quotations / Manufacturing / Engineering / Production / Management/ Special Purpose Machinery / Industrial Machinery

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.