Technical Support Citrix and Virtualisation

  • Job Reference: Technical Support Citrix and V
  • Date Posted: 17 May 2023
  • Recruiter: SaluteMyJob
  • Website: https://www.salutemyjob.com/
  • Location: Birmingham
  • Salary: £38,000 to £45,000
  • Bonus/Benefits: £38,000 - £45,000
  • Sector: I.T. & Communications
  • Job Type: Permanent
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Job Description

Technical Support - Citrix and Virtualisation 

Birmingham and Remote 

£38K - £45K 

Looking for an exciting new career opportunity with excellent career prospects? 

Look no further than one of the largest Managed Service providers in Europe! 

We are seeking a highly experienced individual with a passion for technology to join the team as a Technical Specialist.

As a Technical Specialist, you will have the opportunity to work with cutting-edge infrastructure technologies and help shape the future capabilities of infrastructure. You will play a crucial role in supporting the Virtualisation and EUC engineering team in the advanced troubleshooting of customer environments and providing technical guidance to our infrastructure team.

In addition, you will be responsible for managing incidents and problems, performing technical root cause analysis, and ensuring technical documentation is completed to professional standards. You will also have the opportunity to identify technical problems and potential service improvements across customers' virtualisation and EUC environments and contribute to delivering technical excellence across the Virtualisation and EUC team.

As this is a technically hands on position, you will need the below experience / skills: 

  • Proven hands on experience supporting technical environments

  • An excellent understanding and practical knowledge within several of the following technologies:

    • Cloud Technologies and Environments

    • Microsoft server products (Windows 2012 to 2019)

    • VMware / Hyper-V

    • Advanced technical knowledge of Citrix technologies (XenApp, XenDesktop, Netscaler, App-V, AppSense, CAG, CSG, EdgeSight, Director, PVS/MCS, Thin Clients)

  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents

  • Ability to work under pressure and to tight deadlines

  • Excellent and demonstrable communication skills, both written and oral with strong presentation skills

  • Ability to use the Service Desk tool to manage incident/change/problem tickets

  • Ability to manage conflict/challenges within a working environment

Don't miss out on this exciting opportunity to join a dynamic and innovative team. Apply now and take the first step towards a rewarding career in IT.