Technical Expert (IT 3rd Line)

Job Title: Technical Expert (IT 3rd Line)
Contract Type: Permanent
Location: Southampton, Hampshire
Salary: £40000 - £45000 per annum
Start Date: ASAP
Reference: 959600_1556715346
Contact Name: Lee Powell
Contact Email:
Job Published: May 01, 2019 13:55

Job Description

Role: IT Technical Specialist (3rd Line Support)
Location: Southampton/Eastleigh
Industry: IT
Salary: £40,000-£45,000
Employment: Permanent
Benefits: Car allowance + 5% Bonus

An exciting opportunity for an experienced IT Technical Specialist to work in a fast paced and energetic Technical Delivery team at a purpose built facility in Hampshire.

The successful candidate will have a proven history of delivering technical IT projects across a wide range of technologies, working with large-scale specialist 3rd parties and providing 3rd line technical support.

Key Responsibilities:

*Provide change and project implementation skills across the IT Infrastructure
*Deliver 3rd line support & problem resolution.
*Hold responsibility for a selection of company sites, their systems and operational excellence
*Provide innovation and advice on the technologies used to support the business
*Able to carry out technical implementation work from Technical Architects
*Take ownership of incidents sent out to 3rd parties
*Carry out upgrades and maintenance to the technologies used
*Ensure incidents and requests assigned to the Infrastructure Specialist team are resolved within agreed SLT's
*Carry out problem management with an aim to implementing automated and robust solutions
*Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally
*Ensure all our operational software, alerting and processes are updated and agreed

Important Information:

*Travel will be expected to other sites as and when required by incidents, requests, projects or other requirements - however proactive visits are expected on a monthly basis.
*As a Technical Specialist you may also be required to support Out of Hours rota for priority 1 incidents (This will work on Rota).

Technical Experience:

*Hands on experience of network switching, routing and firewal
*Detailed understanding of layer 2 & 3 networking principles
*Experience of deploying and integrating cloud solutions
Expertise in SOME of the below would be largely beneficial:
*Storage Area Networks
*SAP on Linux
*Cisco, HP & Aruba network technologies
*Microsoft Office 365
*Amazon AWS
*Centralised Architectures
*Virtualisation platforms

In return for your expert knowledge you can expect to join a thriving business that can offer an excellent work environment and a supportive network of experts.

To make an application for this role please submit your CV or for more information call Lee Powell on 01453829530.

Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for 3rd Line Support, 2nd Line Support, IT Technicians, IT Project Managers, Technical Specialists, Technical experts.

Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.