Technical Coordinator

Job Title: Technical Coordinator
Contract Type: Permanent
Location: Reading
Salary: £20400 - £23000 per annum
Start Date: 2019-06-27
Reference: 4325
Contact Name: Robyn Smith
Contact Email:
Job Published: June 27, 2019 16:15

Job Description

About the role:

Working as part of a team, you will assist in co-ordinating the effective delivery of sewer connection applications under both S106 and S107 within our statutory time scales. During this process, you must ensure that our customer is at the heart of everything we do as well as ensuring our assets are fully protected.

You will manage all calls, emails and enquiries, promptly and courteously, whilst providing a single point of contact when appropriate and offering advice when required.

Support the team by keeping track and fully recording quotation sign offs, raising purchase orders, arranging variations and refunds.

Building and maintaining strong relationships between yourself and our alliance partners to ensure smooth and efficient transactions for all quoted connections under S106 and S107.

Responding to internal and external requests for information, provide advice and guidance on matters regarding quoted connections in accordance with company policy and procedures.

Effectively contribute to the meeting of the team’s overall performance and achievement of all targets.

Proactively managing workloads to meet customer demands.

Taking corrective action when jobs are in jeopardy or failing to meet the customer agreed date or service requirements.

Responding positively and promptly to requests for additional information from other internal team's to resolve customer issues and complaints.

Maintaining and recording quality, accurate, up to date customer information on relevant systems.

To be successful you will have the following skills and experience:
  • Strong communication skills and the ability to maintain and develop good working relationships to deliver exceptional customer service
  • Previous experience of dealing with customers both written and verbally is essential
  • A background in the water industry is desirable
  • Confident in your subject matter, you will have the ability to communicate relatively technical information to a non-technical audience
  • The ability to prioritise high volumes of work in a fast paced environment where daily responsibilities can change is essential
  • You will be required to take responsibility for your own workload and use your initiative to find an appropriate resolution
  • IT literate and the ability to learn new systems quickly is vital
What’s in it for you?

Working collaboratively within an established team, you will have an exposure to a wide variety of stakeholders including contractors and suppliers.

In an ever changing environment, you will be in a position to support and assist the implementation of new processes and systems, provide constructive feedback to enhance training material and improve the service offering we deliver to our customers.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. We’re also proud to be here for our local community around Swindon, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

About us:

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times. We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer, welcoming applications from all walks of life to join our diverse team. We’re also leading the way with our award-winning mental health and wellbeing strategy.