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Technical Co-ordinator

Posted 13 days ago by Pertemps
Location Preston Job Type Permanent
Salary £20000 per annum Sector Professional & Admin
YOUR NEW COMPANY:

A market leading, family run wholesaler/manufacturer supplying specialist retailers, contractors and interior designers with window furnishing products, both off the shelf and made to measure. This business has grown year on year, they have a passion to continue growing the business and re-invest profits into refreshing their product range and improving infrastructure.

YOUR NEW ROLE:

The Technical Co-ordinator role within the made to measure department encompasses a variety of telephone and administration duties, including:

• Providing technical support and product advice over the phone and via email to both customers and the sales team
• Developing a healthy business to business working relationship with an existing customer base
• Processing orders and quotations for bespoke products via the in-house system
• Translating customer diagrams onto a basic CAD program
• Resolving customer queries using the in house help desk and CRM systems
• Liaising with manufacturers/suppliers
• Running daily, weekly and monthly reports

WHAT YOU NEED TO SUCCEED:

The successful candidate will possess the following attributes:

• Friendly and confident manner
• Computer literate
• Technically minded with a logical/practical way of thinking
• A desire to learn every detail of complex products, including products that are motorised and electronically controlled
• Excellent communication and problem solving skills
• Desire for excellent customer service with a "can do" attitude
• Confident with figures and calculations
• Flexible approach

THE BENEFITS:

In return the Company offers an attractive package including full in house training, company pension, health benefits, ride to work scheme, childcare vouchers and a competitive salary with bonus scheme. Circa £20K. 38.5 hours per week. Varying shift patterns from Monday to Friday ranging from 8:30am to 6:00pm on a rota basis. 20 days holiday, rising to 25 after 3 years' service, plus up to 3 additional days per year awarded quarterly for 100% attend