Technical Support Analyst

Job Title: Technical Support Analyst
Contract Type: Temporary
Location: Solihull
Salary: £11.48 per hour
Start Date: 2017-10-16
Reference: 149100192
Contact Name: Charlotte Parsons
Contact Email:
Job Published: October 16, 2017 11:50

Job Description

A fantastic opportunity is available for a Technical Support Analyst at a large utility company in Solihull, we are looking for employees to join our expanding team who show commitment and dedication to providing an excellent service to customers as well as being tenacious and methodical at all times.

Experience Required:

Demonstrate experience relating to analytical and problem solving skills

Excellent numerical ability, proven logical and conceptual thinking ability

Proven experience of using approved desktop applications (MS Access, MS XL, Visual Basic) at an advanced level.

Experience in the production of business reports supporting operational, contractual or technical processes

Understanding of Change Control procedures and requirements

Understanding of validation and audit procedures relating to data management

Understanding of business process design and analysis, from conceptual design to implementation

Experience in UAT requirements for a technical / data team

Key Tasks:

Running standard scheduled reports for the Reporting Analyst to conduct analysis for a broad spectrum of stakeholders from team leader to Director level and including external recipients.

Run standard reports for the Performance Analyst to support the production of the monthly

Business Unit SPC pack including budget, complaints, liabilities, workload and GOSP, and provide administrative assistance.

Provision of standard liability reporting for the business in line with regulatory requirements

Support project work within NRB & deliver agreed support for project work packages and actions where required

Provide information to support the Reporting Analyst for system specification and data management / delivery to support operational requirements carrying out
UAT and necessary training

Support ad-hoc requirements from initial requirement to delivery

Additional Information:

Please consider it is a mandatory requirement to undergo a Basic Scotland Disclosure Check to be considered for work assignments.