- Job Reference: 00006350-1
- Date Posted: 9 May 2020
- Recruiter: CV-Library
- Location: Crawley, Sussex
- Salary: £23,000 to £27,000
- Sector: Administration, Covid-19
- Job Type: Permanent
Permanent Full Time
£23,000 - £27,000
We're supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, we're currently only recruiting for essential roles during this time. All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
It's important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.
The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our employees and customers safe during this time.
About Capita and West Sussex County Council partnership
Capita Local Government delivers a wide range of specialist services to local authorities, schools, academies and other public sector organisations, including IT and digital transformation, customer management, revenues, benefits, finance, property development and regulatory services, education support and back office processing.
Our 10-year partnership with West Sussex County Council began in 2012 and is dedicated to lowering cost, delivering a better digital experience and generating more revenue for the County. We have over 4,000 staff based in 60 UK & Ireland offices offering a vast range of professional and technical expertise across an unrivalled number of services. The breadth and depth of our experience ensures that we are able to add value to any project, regardless of size, complexity or sector.
What you will do:
To lead and manage a specific customer focused administrative service, in line with service agreements and performance indicators.
Develop and enhance the service ensuring a flexible, efficient and professional approach is maintained.
Act as first point of contact for a diverse client base, ensuring effective service delivery and early resolution to any issues.
To effectively manage workload of the team (a typical headcount of 20, not exceeding 25) using an identified system to allocate work appropriately, including monitoring and assisting employees using specialist knowledge of the service and demand management tools
To be responsible for all processes within team including procedure guides, ensuring all are mapped with appropriate data protection and quality checks and are updated on a regular basis.
Continually review working arrangements, systems and procedures, to improve service delivery and identify efficiencies.
Your experience will include:
Demonstrable evidence of managing a large team to provide a successful service to a range of clients
Good at organising day to day workload in order to follow/meet a given brief
Experience and confidence in dealing with people, and the ability to establish credibility at all levels of the organisation.What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job.
We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you generous holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now