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Team Leader customer service inbound

Job Title: Team Leader customer service inbound
Contract Type: Permanent
Location: Merseyside
Industry:
Salary: £11.00 - £14.00 per hour
Start Date: 2019-05-13
Reference: Team leader
Contact Name: Blue Arrow Liverpool
Contact Email: liverpool@bluearrow.co.uk
Job Published: May 07, 2019 17:26

Job Description

Question do you have a passion for excellent customer service? If so, we want you!An exciting position has arisen to join our exciting business with in within the field of cosmetic dentistry.
We are looking for a Team Manager with a minimum of 3 years contact-centre experience.

The Company
We are a Fast Track 100 Business looking for an experienced Team Manager to join our team. We
have a diverse workforce of people but with significant growth planned, we are looking to further
expand. We are an exciting award winning company that strives for excellence and is passionate
about making our business a great place to be.
The Role
You’ll be supervising a team of 10 - 12 Question do, coaching them to resolve customer complaints,
monitoring performance, driving KPI’s, identifying training needs, conducting regular 1-2-1’s and
agreeing Performance Development Plans. Your team will deliver a world class customer experience
to customers worldwide, with a high demand in USA. You will need to be adept at building and
maintaining relationships with other departments, providing impartial feedback and accurate reporting
information. You will report directly to the Head of Business Operations.
Skills and Experience Required
œ Experience as a team leader
œ Complaint handling experience preferred
œ Strong communication and interpersonal skills
œ Good attention to detail with an exceptional level of accuracy
œ Confident and professional manner
œ Hard working with a proactive attitude
œ Experience in a multiple channel customer service an advantage.
Benefits
œ Company pension scheme
œ Free Car Parking
œ Cycle to work scheme
œ Employee Engagement Programme
œ Social events and incentives - Haydock Park Racecourse
If you have a genuine passion for delivering excellent customer service and are a strong team player,
joining our team could be the perfect move for you –apply here today!
Job Type: Permanent, Full time, Monday to Friday, 1 in 4 weekends.
Shift: combination of 12 - 8pm and 4.30pm - 12.30pm
Location: Newton Le Willows, WA12 0JQ
Salary: £20,000 to £22,000 plus 20% shift allowance for back shift (4.30 - 12.30)
POSSIBLE SHIFT OPTION OF 10AM-10PM 4 DAYS ON 4 DAY OFF - 1/ 4 weekends

Maximum salary with bonus 26.5k
If interested please text Dental or call Alison on 07540593815 - or 0151 277 4400 asap