System Optimisation Engineer

Posted 25 days ago by Pertemps
Location Enfield Job Type Permanent
Salary £32725 - £44275 per annum Sector Engineering
About the role:

To work in conjunction with the System Optimisation Analyst to manage access to the clean water hydraulic system. The System Optimisation Engineer will develop and implement a sustainable longer-term strategy to run a calm system (including the production sites and network) within regulatory requirements with high area reporting availability.

Other aspects to the role include working closely with the leakage team and numerous other internal stakeholders, take the lead in managing technical issues during unplanned emergency events and supporting business change initiatives. The role will also involve leading the risk review process for emerging hydraulic system risks, devising smart contingency plans to mitigate the risk in the short term, while driving business cases for investment to be secured.

Responsibilities include:

Monitor, investigate and resolve low pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems or emerging risks.

Monitoring the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.

Leading the technical operational input into engineering and customer-led projects.
Be the technical system operations lead on unplanned emmergency events with a view to mitigating against adverse effects to the customer, Interruptions to supply, water quality, brand image.

Write and assess risk assesments for the work impacting the clean water hydraulic system, for example the repair of leaks, the operation of assets on the network, production site outages and various other workstreams.

Support monitoring of pressure managed areas and management of information.
Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
Assist with analysis of long term issues such as excessive headloss, low flows, area integrity, supply resilience and water quality turnovers.

Formulating operating strategies in conjuction with the water control centre and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer pressures, while maintaining a calm operation of the system.
Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.

Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.

Assess and approve all new connection or development requests coming from the customer.

Carry out Out of hours coordinator responsibilities on a technical standby roster. 

What skills are we looking for?
  • The ideal candidate will be degree educated graduate in a suitable technical discipline like Engineering, industry experience and an in-depth knowledge of hydraulic principles.
  • Conversant with Thames Water’s corporate systems would be beneficial.
  • You should have a thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures and interruptions to supply, also prior experience concerning industry best practice in this arena.
  • You will be able to demonstrate this when risk assessing activities being carried out on a hydraulic system level.
  • Strong communication and leadership skills are required when negotiating or liaising with different stakeholders in this role.
  • It is essential that you possess good analytical, problem solving, negotiating skills and extreme willingness to learn and work hard.
  • Full driving licence and own transport is desirable, due to required attendance at meetings spread across various Thames Water offices.
Benefits to you:

This is an exciting opportunity to work in a busy operational environment, within a high profile team where contacts are made with multiple stakeholders across the business. The System Optimisation Engineer is responsible for a geographical & hydraulic system area of the Thames Water potable water system, typically serving between hundreds of thousands of properties, who is tasked to use technical expertise of hydraulic system operations towards achieving key operational and regulatory targets.
This is vital for Thames Water to maintain and improve its status at a time when the business gears up for challenges from a Customer Service and Leakage perspective.

Through the course of the role, the candidate will work towards reliable operation of assets and the hydraulic system as a whole, water quality, leakage management, giving operational input into Engineering projects, risk assessing activities on the Network and Production sites, drafting safe method statements and the management of unplanned events.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. 

We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. 

About us

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. 
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning poo into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.