Switchboard Operator

Posted 18 days ago by Bluearrow
Location Manchester, Greater Manchester Job Type Permanent
Salary £22 - £20000.00 per annum Sector Call Centre & Customer Service

We are currently looking for a Switchboard Operator to work for a Solicitors based in Manchester City Centre
Working Mon-Fri 9am-6pm, you will be offered £20,000 per annum, full training and the scope for professional development

The main objective of this role is to answer all switchboard calls in a timely and professional manner, following the general standards and procedures and to act as a primary interference between the internal operations of the Client and its Customers

Specific Responsibilities

To follow all standards and procedures as outlined in the Switchboard KPI's & SOP's
To answer the telephone (external and internal lines) in a polite, friendly and professional manner at all times to agreed standard
To keep the switchboard database up to date at all times
To maintain a comprehensive and accurate working record of updates and changes
To complete daily tasks as requested
To report any faults with the switchboard operating systems
To communicate effectively with all departments and managers as required
To regularly check the switchboard mail inbox and follow up on all mails as required
To suggest improvements on how to better the service offered by the switchboard department
Carry out any task deemed reasonable by your manager
Maintaining awareness of health and safety regulations in the building
Cary out any task deemed reasonable by your manager
To take responsibility for contributing towards your own development with the guidance of the Client Services Team Leader and to attend training courses as identified.
To show commitment to company values in all aspects of your role
To attend to any reasonable request made by the client or management

Skill Base

Previous experience as a Switchboard Operator is preferred
Background within a Corporate environment is beneficial
Polite, tactful and diplomatic
Energetic, confident and enthusiastic
Ability to work under pressure
Able to communicate in a calm professional style
Excellent telephone manner and interpersonal communication
Team player
Reliable, flexible and adaptable


Learning and Training Opportunities
Uniform provided
Competitive Salary

To apply please email your CV or call Natasha Lewis for further details on 0161 228 7542