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Support Assistant

Job Title: Support Assistant
Contract Type: Temporary
Location: Edinburgh
Industry:
Salary: £9.30 per hour
Start Date: 2019-06-03 00:00:00
Reference: 082104786
Contact Name: Anamaria Colceriu
Contact Email: Anamaria.Colceriu@pertemps.co.uk
Job Published: June 03, 2019 15:13

Job Description

Pertemps Scotland Ltd are working with our client in central Edinburgh to recruit for Support Assistants on a temporary basis for around 3 months. The roles are full time and the rate of pay is £9.30 per hour.

As part of these checks, all candidates must show a Basic Disclosure Scotland certificate, dated within the past 12 months.

Successful candidates will be expected to start work at 5am

Centralised Support is made up of 4 main areas: Support, Scan, Copy Services and Sasines Print room. The main role of Centralised Support is to archive all applications received for registration forwarding them to the relevant departments or returning them to the submitting agent. Centralised Support deal with a range of applications including, First Registrations, Transfers of Part, Dealings, Sasine and CAJR (Chancery and Judicial Registers) deeds. These shifts require a 5am start.

Main duties/tasks
  • Mail Sort - Opening, sorting and organising mail on receipt in readiness for scanning for all areas in Registers of Scotland, undertaking scheduled daily pick-ups and drop offs of physical mail.
  • Scan Preparation - Preparation of documents for scanning ensuring that documents are scanned to a high quality and data is captured correctly at first point of contact.
  • Scan - Scanning of documents within agreed Service Level Agreements (SLAs), while Quality Assuring images for clarity and completeness.
  • Re-assembly - Re-assembling then forwarding all applications received to either the relevant departments or returning to submitting agents.
  • Support - Ensuring applications and correspondence are directed to the correct locations within the organisation within agreed SLAs. Filing, swiping, tracking, locating and recording location of applications, managing the Support mailbox and responding to enquires appropriately to the agreed SLA.
  • Copy Services - Creating copies of a wide range of documents, including extracts from deeds, manuals, ad hoc requests, etc. Provision of Plans Finishing process.
  • Administrative Duties - Carrying out wide range of administrative and office support activities for multiple departments throughout Registers of Scotland, including, but not limited to, Finance preparation and scanning.

Essential Criteria
  • High degree of accuracy and attention to detail
  • A flexible approach to work, with the ability to adapt to new tasks and changing priorities
  • Striving to complete all tasks with a proactive approach to agreed SLAs
  • Willingness to learn new skills and share your knowledge with others in the team
  • The ability to work within a team, with a positive attitude to teamwork

Desirable Criteria
  • Knowledge of services and functions provided by RoS
  • Basic IT knowledge/skills
  • Previous experience in an administrative role or office based work environment.

Please apply online