Support Assistant

Job Title: Support Assistant
Contract Type: Temporary
Location: Birmingham
Salary: £9 per hour
Start Date: 2019-05-24 00:00:00
Reference: 124100237
Contact Name: Ana Escalante
Contact Email:
Job Published: May 24, 2019 15:14

Job Description

Support Assistant
Location: Birmingham Colmore Row
Pay Rate: £9 per hour
Start date : ASAP

Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.
Our clients has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers.

Job Role:
This is a 6 month temporary role initially with the possibility for extension. These positions are offering a pay rate of 9 per hour. You will be working 16 hours per week, between 9am - 5pm Monday to Friday.

Key Accountabilities:
  •  Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
  •  Respond to queries/issues ensuring that customer requirements are clarified, referring to more senior colleagues where appropriate
  •  Raise routine correspondence where appropriate
  •  Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
  •  Contribute to the completion of the team's workload
  •  Identify and suggest improvements to new and existing processes, procedures and systems
  •  Demonstrate core, values and behaviours as an active team member
  •  Work is typically allocated and monitored on a daily to weekly timeframe
Skills Required:
  •  Uses a keyboard on one or more systems, understanding their functions in order to produce a range of required outputs.
  •  Able to ensure the housekeeping of records is accurate and to an excellent standard
  •  Maths and English - C grade or above
  •  A good understanding of specified products, routine tasks and procedures within own team, including occasional non-routine activities
  •  Delivering excellent customer service (when applicable) Able to demonstrate that each customer receives fair treatment through professional guidance, competence, and quality of service that they are entitled to expect.
  •  Processing customer requirements proactively, efficiently and effectively providing accurate information. Attention to detail in all aspects of communication/inputs and outputs.
  •  Accountable for own personal performance and development against an agreed set of objectives. To understand and adhere to agreed standards of behaviour and conduct in line with our clients policy.
  •  The ability to work, and effectively communicate with a wide range of colleagues at all levels, supporting others within your team and the wider operation to achieve the delivery of excellence.
  •  Uses straightforward personal planning to organise own work effectively. Knows where to find things and adheres to deadlines.
What's in it for you?
  •  Weekly Pay / online payslips
  •  Earn paid holiday accrual as you work
  •  High chance this role will be extended.
If you're interested in the opportunity to make a real difference and help Britain prosper then this could be the place for you.
If you're interested in supporting customers, communities and businesses then a role with our clients could be for you.
If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK