Support and Helpdesk Engineer - Electronic Signs

  • Job Reference: 00002974-1
  • Date Posted: 26 March 2020
  • Recruiter: LEDsynergy (Displays) Ltd
  • Location: Andover, Hampshire
  • Salary: £24,000 to £27,000
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

We are an established LED DISPLAY manufacturer, supplier and installations company, with a unique desire to deliver something special. We're looking for a capable, motivated professional to lead our support team and help the manufacturing department to achieve and maintain class leading solutions to our growing customer base.  We run a fast-paced but casual office with a supportive atmosphere. We love variety and as the main stay of our services team you’ll wear lots of hats.

 

A Typical week would include:

 

  • Troubleshooting technical problems
  • Provide pre-sales support to sales consultants
  • Assist with providing technical support for both hardware and software issues our users encounter
  • Motivate and assist a small team of 1st/2nd line technicians in delivering service and improving knowledge
  • Display a high level of customer service skills
  • Respond to and resolve help desk requests, where required
  • Review application logs to assist with troubleshooting
  • Install and test computer-related equipment

 

You should have:

  • Good understanding of IT service provision, goals and practices
  • A good understanding of electronics would be advantageous
  • Ability to respond to help desk requests
  • Excellent telephone manner, written communication skills and the ability to listen and understand customers problems
  • a desire to take on responsibility
  • and most important a sense of humour