Student Support & Development Coordinator

Job Title: Student Support & Development Coordinator
Contract Type: Temporary
Location: Birmingham
Salary: £10.46 per hour
Start Date: 2019-05-13 00:00:00
Reference: 041225887
Contact Name: Claire Beedon
Contact Email:
Job Published: May 08, 2019 15:07

Job Description

We are recruiting for a Student Support and Development Coordinator to work within a well established University 

Responsible for administrative support to all aspects of the Business School degree programmes and the provision of front-line support to staff and students in the Business School from enrolment to graduation and beyond. 


Responsible for front-line face-to-face support to Business School students at the Student Reception Points. 

Responding to emails and telephone enquiries from students, staff, parents, partner institutions and sponsoring organisations. 

Acts as ‘first point of contact’ pastoral advisor for students, providing advice and guidance to students via a triage system.

Responsible for disseminating information relating to the students’ course to the relevant student cohort.

Responsible for maintaining up-to-date and accurate confidential student records including the processing of withdrawals, leave of absence and transfers, on-line diets and student module selection, module changes, monitoring of student end dates and resolution of data exception reports. 

Responsible for supporting the Planning and Timetable Lead with the allocation of students to seminar groups. 

Supports Course Directors to organise individual tutorial and/or group sessions for students on a termly basis.

Processes requests for transcripts, student status letters, performance updates for employers, partner institutions and other sponsors and references for current students and alumni

Responsible for liaising between the Student Support Office and other areas of the University, including other Schools whose students take Business School modules, Registry and Central Services. Responsible for liaising with Partner institutions regarding the provision for incoming and outgoing exchanges

Administrative Support:

Responsible for maintaining and updating relevant information relating to the degree programmes offered by ABS and the processes involved in servicing them including Student Reception Handbook, Student Handbooks. 

Acts as point of contact for outside accrediting bodies. Organises support for extra curricula activities such as workshops/guest lecturers and other outside speakers eg CIPD, BPS etc.

Responsible for servicing Programme Committees and Liaison Groups including the preparation and circulation of Agendas and associated documentation, taking, writing up and circulation of Minutes and follow up on action points as appropriate

Other Responsibilities:

Contribution to other activities in the Programme Office e.g. Welcome/Induction weeks, Exchange Student Induction, Class Tests, Quality initiatives and Graduation.

Participates in Exams processing (out of term-time)

Responsible for servicing Examination Boards and producing Minutes for both Module and Programme Boards.

Other duties as specified by the Student Support Lead and Senior Programme Lead

The ideal candidate should have experience within Higher Education and SITS database. 

If this role is of interest please apply