This post plays a key role in the successful delivery of a professional and high quality first line support service to students at the University of Birmingham. The team in which this post works triage a high volume of inbound queries from a diverse client group of both internal and external customers, through multiple communication channels. The team triage all queries to identify where specialists support and knowledge is required. The Student Information Advisor will be required to resolve the immediate enquiry and the needs of students. Without reference to others the post holder will perform process driven tasks to resolve enquires and diagnose the support services relevant to the students' enquiry. As part of the student hub development the role will extend further to incorporation booking appointments with specialist advisors, advising student.
Skills and experience: 5 A*-C or equivalent GCSE's. Experience of delivering high quality customer services. Evidence of ability to use diagnostic skills. Excellent communication skills. Confident with IT. Flexible with extended hours.
Desirable: Previous experience of student records system within a University. A- Levels. Customer care qualification.
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