Shift Maintenance Controller

Job Description

Job Title: Shift Maintenance Controller

Location: Park Royal - Hybrid with working from home options

Compensation: £24,520 + Shift Allowance

Role Type: Full time / Permanent

Role ID: SF50998

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Shift Maintenance Controller at our Park Royal site.

The role

As a Shift Maintenance Controller, you'll have a role that's out of the ordinary. You'll ensure excellent and consistent customer service delivery across the Service Desk.

Day to day, you'll be working in a small team who handle all inbound calls for Metropolitan Police regarding anything vehicle related. Whether they are at the roadside or at the station. Outbound calls are made to workshops and suppliers to chase up jobs, fitters, tyres, locksmiths etc.
Ensure that telephone calls are dealt with promptly and efficiently, ensuring that Call Targets and Quality Targets are met
Ensure the Fleet Management System is fully updated at all times, reviewing alerts monitors, job monitors and ensuring comments are placed on jobs as required
Act in a manner which is efficient, orderly and timely ensuring tasks are achieved within the set time-scales
Maintain a professional attitude, building and maintaining relationships with internal and external customers

Essential experience of the Shift Maintenance Controller,
Previous experience in a customer call centre
Experience of managing issues effectively via telephone/email
Experience in high demand Customer Service
Experience of working remotely / providing a support service remotely

This is a full time role and will be a mix of working at our Park Royal site and home working.

Shifts will be 4 on 4 off 12-hour shifts, 2 dayshifts and 2 nightshifts. - Including weekends and holidays such as Christmas and Bank Holidays 6am to 6pm and 6pm to 6am.

Qualifications for the Shift Maintenance Controller,
Educated to GCSE level or equivalent

The successful candidate must be able to achieve SC security clearance level for this role.

Our Benefits
Generous holiday allowance
Matched contribution pension scheme, with life assurance
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive ten days special paid leave
Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

For the full extensive Benefits package please visit our Careers pages.

Babcock International

For over a century Babcock International have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 5 June 2023


Job Segment:
CSR, Management