Service Manager (Ferry Operations)

  • Job Reference: 00076500-1
  • Date Posted: 8 June 2022
  • Recruiter: Orkney Islands Council
  • Location: Kirkwall, Orkney
  • Salary: £50,467 to £55,173
  • Bonus/Benefits: (including Distant Islands Allowance)
  • Sector: Executive Positions, Transport & Logistics
  • Job Type: Permanent

Job Description

Marine Services and Transportation
Ferry Operations

Service Manager (Ferry Operations)

35 hours per week
£50,647 - £55,173 (including Distant Islands Allowance)

The Service Manager (Ferry Operations) is responsible for the day to day operation and management of the ferry services provided by Orkney Ferries Limited to Orkney Islands Council. The Ferry Services Manager will therefore provide leadership, vision and direction for the ferry service with a focus on demonstrating best value and the highest operational, safety and customer standards in the delivery of the Ferry Service’s priorities and objectives as aligned to the Council’s, while ensuring continuous improvement across the ferry service area of responsibility and for the forward planning and strategic input to the future provision of ferry services as part of the wider transportation strategy for Orkney.

The Manager will have to demonstrate marine and business knowledge, background and experience to ensure the provision of suitable shore based advice, support and resources to the Masters of the vessels in order to maintain a safe, efficient and customer focused internal ferries operation according to the requirements of the trade and in accordance with Council / Service Health Safety and Environmental policy, the International Ship Management (ISM) Code and with the implementation and maintenance of the Maritime Coastguard Agency approved Safety Management System.

The Manager will also have responsibility for leading the Orkney Ferries function and will have a key role within the wider senior management team. The role will include direct responsibility for the effective and efficient management and safe operation of Orkney Ferries Limited including all operations and maintenance, shore support and management, financial management and customer service responsibilities. To achieve this, experience of marine services will be essential and a background in ferry operations would be a distinct advantage.

The successful candidate will be responsible to Orkney Islands Council and will also be required to provide full professional advice, financial and budget management and day to day support to the Board of Orkney Ferries Limited. The service is highly operational and decision making out of hours and at weekends will be required on frequent occasions.

Orkney Ferries Limited provides key lifeline services to Orkney’s north and south isles. Comprising a fleet of nine vessels the company provides a year-round service to the Orkney community. Key challenges for the service in coming months will include developing the ferry replacement programme, operating an aging Fleet within tight budget constraints and contributing to the strategic development of future delivery options for internal ferries.

This post is subject to Basic Disclosure Scotland clearance.

For an informal discussion about the above post, please contact James Buck, Head of Marine Services, Transportation and Harbour Master on 01856 873636 or email:

Closing Date: Sunday 26 June 2022

We do not accept CV’s and the post has to applied for through this link.

Please note that interview and relocation expenses will be paid for this post, in accordance with Council policy.