Service Improvement Manager

  • Job Reference: 00045924-1
  • Date Posted: 23 November 2021
  • Recruiter: CV-Library
  • Location: Hollinwood
  • Salary: £35,000
  • Sector: Healthcare & Medical
  • Job Type: Permanent

Job Description

We are looking for a full time Service Improvement Manager for the North Region. This role sits within the adult Quality Team/ Quality Improvement Team at CareTech. This role will involve travelling and therefore, a driver is essential.
Main Duties & Responsibilities:
This role will be responsible for ensuring that services that have been identified as at risk are brought up to standard as quickly as possible. This will be a combination of trouble shooter and advisor; very much a crisis management and spreading of best practice role.
This is a pivotal role which will bridge the gap between audit and implementation. The focus of this role is not identifying ‘what’ needs fixing but much more about ‘how’ things get fixed once problems have been identified and leading the actions necessary to fix them.
You will be working with the Operational Managers in developing and implementing service improvement plans for specific services identified as at risk. Working closely with the Head of Quality and Compliance and Regulation managers in identifying solutions to at risk services. You will be required to gain a deep understanding of the issues and create effective improvement plans with clear actions and timescales. Personally lead on implementing those plans, working with the service managers and their teams.
Furthermore, you will be required to work with homes and services to ensure best practice, compliance and exemplary work by implementing and managing high standard quality assurance practices. Provide the Head of Quality with regular service/region reports on progress with improving standards and compliance. You will urgently advise the Head of Quality and Operations Directors of any emergency child or vulnerable adult protection issues. Carry out investigations, as required by the Head of Quality and/or Operations Directors, and to work in partnership with internal and external stakeholders to develop, implement and monitor remedial action plans. Comply with all Regulations regarding statutory visits and reports ensuring compliance and communication of all issues to Operations Directors and the Head of Quality.
The successful candidate will have:
* Minimum 3 years experience at a management level and experienced in leading teams for which they have no direct line management.
* LD/Social Care Managerial background
* A thorough understanding of the regulatory environment
* Experienced in emergency management, stabilizing services in crisis and turnaround project management.
* Experienced investigator, planner and implementer.
Personal Attributes:
* Excellent team working skills
* Planning and implementation skills
* Prioritisation/time management skills
* Able to work on own initiative
* Confident approach and the ability to inspire confidence.
* Able to meet targets and deliver results in a pressurised arena
* Calm but resolute disposition
* Able to work and respond flexibly to the changing demands of the post.
* Able to build and maintain relationships with key locality stakeholders.
* Able to listen and learn from service users, their carers and ‘front line’ staff
* Able to effectively manage change
Benefits of being a CareTech Employee:
* Induction programme
* Dedicated learning and development programmes
* Access to a wide range of free online courses for all staff on a variety of topic
* Free DBS check
* Refer a friend scheme’ reward system - earn up to £250 per referral
* Pension scheme
* Annual Employee Awards Evening
* Employee recognition schemes
* Company Share Save Scheme
* CareTech Foundation - Opportunity to apply for family & friend’s grants
About CareTech:
CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK.
Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach.
You may be aware of new regulations which require that anyone entering a CQC-regulated care home in England to be fully vaccinated subject to certain exemptions.
The Health & Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 were made on 22nd July and come into force on 11th November 2021