Service Desk Coordinator

Job Title: Service Desk Coordinator
Contract Type: Permanent
Location: Dudley
Salary: £19000 - £21000 per annum
Start Date: 2019-07-10 00:00:00
Reference: 046105840
Contact Name: Mandy Erasmus
Contact Email:
Job Published: July 10, 2019 09:50

Job Description

We are leading providers of Fire Protection and detection alarms, we have an exciting opportunity and the chance to join our existing Service Desk team. If you enjoy a challenging role, where every day is different and varied, this is the perfect time for you to apply!

Requirements of the Role

You will offer an outstanding level of Customer Service

Liaising via colleagues/engineers/subcontractor/client & management with a professional manner at all times

Processing dates within timescales for all small works ordered & liaising with the team to ensure client is advised accordingly.

Accepting all callouts & fielding to relevant engineer within the timescale given, raising any concerns to line manager.

Process engineer paperwork accordingly on the in house system

Answering of the phones in a professional manner and fielded to colleagues with clear messages if required.

Processing of invoices on SAGE. (Experience of Sage desirable but not essential)

Quoting any small works to client following engineer attendance.

Working closely with the team regarding small works/booking onto house system / advising client / liaising confirmation all parts are ready / booking onto the house system.

All invoicing is completed with month timescales for the team.

Working closely with line manager with all processes & procedures to ensure department is running at full capacity raising any concerns that may arise.

Updating quote with all ordered jobs.

Maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.

Personal attributes

Diligent, passionate with a high level of customer service
Willing to learn
Enjoys variation
Good communicator
Desirable to have Fire Industry experience

Salary up £21k depending on experience

Monday to Friday 08.30 am to 17.30 pm

20 days holiday plus Xmas Close, plus Bank Holidays