Senior IT Support Engineer

  • Job Reference: 00032490-1
  • Date Posted: 23 December 2020
  • Recruiter: CV-Library
  • Location: Redhill, Surrey
  • Salary: £38,000
  • Sector: I.T. & Communications, Covid-19
  • Job Type: Permanent

Job Description

Senior IT Support Engineer
College location: East Surrey College (Redhill) predominantly, and John Ruskin College (Croydon)
Salary: Circa £38,000 (Subject to qualifications, skills and experience)
Hours: Full time (37 hours/week)
We are currently seeking to appoint a hard-working and enthusiastic Senior IT Support Engineer to join our busy, internal IT Services department, working Cross-College at both East Surrey College & John Ruskin College.
In this extremely busy position you will be working in a technical, hands-on job role where you will utilise your server, storage, network and virtualisation knowledge to help provide for the strategic planning, day-to-day administration, maintenance, fault finding and use of the College Group’s information technology networks, hardware and software.
You will have a positive approach to change and a proactive attitude to effectively support the IT Manager (College Group) with delivery of the department’s strategy across the Colleges. You will carry out regular timely network upgrades, monitoring and checks, maintain asset lists including catalogue of computer software and hardware, and manage and assist in the deployment of hardware and software rollout.
You will also use your excellent customer relationship and technical skills to provide mentorship to junior members at both sites, with responsibility for managing the IT infrastructure and ultimately be an escalation point for resolving complex IT issues.
The successful candidate must:
* Have a MCSE qualification or equivalent
* Be an ITIL practitioner
* Have a high level of knowledge of web-based technologies
* Have a computer based degree (or equivalent in Computer Engineering or another relevant field)
* Proven supervisory experience with the ability to work in a team but give leadership where required
* Have an excellent understanding for the support of Microsoft Windows Server and Desktop technologies and share best practices such as in the in use of Active Directory.
* Have 3rd line technical knowledge with excellent Troubleshooting and problem solving skills
* Have HP Networking experience including HP IMC monitoring tool
Please note: Following current Government COVID-19 guidance the majority of our staff are working from College campus, but staff in some specific roles/departments may be required to work remotely at times. It is therefore highly desirable that candidates have experience of working from home and utilising video conferencing packages (e.g. Microsoft Teams or Zoom) in order to successfully carry out their role, or it is essential that they can demonstrate the capability to adapt to this and pick up the required Technological knowledge very quickly.
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, life assurance, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
Closing Date: Monday 18 January 2021*
(*Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment)
PLEASE NOTE: As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position
Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus’ are smoke-free zones.
As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn