Senior Customer Service Executive

Job Title: Senior Customer Service Executive
Contract Type: Permanent
Location: Woodford Halse
Salary: £30000 per annum, Benefits: 20 days holiday
Start Date: 2019-04-01
Reference: cd55
Contact Name: Blue Arrow Rugby
Contact Email:
Job Published: March 15, 2019 15:28

Job Description

  • Processing Incoming Orders daily

  • Processing Quotations and enquiries

  • Answering the Telephones

  • Responsible for 25 Distributors

  • Build and maintain relationships with external business and strategic partners 

  • End to end account management – From Order to Dispatch

  • Customer stock holding

  • Monitoring Sales figures monthly – Monthly progress reports

  • Telephone, Email, Face to Face and Video Call Interactions   

  • Sales support

  • Housekeeping of Accounts ensuring Data is accurately entered onto CRM system

  • Exhibition attendance when applicable 

  • Daily interaction with internal and external business areas

  • Multilingual - Spanish, Italian, French an advantage but not Essential


This role requires a confident someone who is a an experienced Customer Relations Manager with a proven track record, can think outside the box and work on their own initiative, to solve problems and assist the customers in a positive, professional and timely manner.


Excellent written and verbal communications, excellent problem-solving abilities, organised and able to prioritise workload with the ability to work under pressure with good attention to detail.


Proficient in Word, Excel, Power point and Outlook.