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Senior Customer Service Executive

Job Title: Senior Customer Service Executive
Contract Type: Permanent
Location: Woodford Halse
Industry:
Salary: £30000 per annum, Benefits: 20 days holiday
Start Date: 2019-04-01
Reference: cd55
Contact Name: Blue Arrow Rugby
Contact Email: rugby@bluearrow.co.uk
Job Published: March 15, 2019 15:28

Job Description

  • Processing Incoming Orders daily


  • Processing Quotations and enquiries


  • Answering the Telephones


  • Responsible for 25 Distributors


  • Build and maintain relationships with external business and strategic partners 


  • End to end account management – From Order to Dispatch


  • Customer stock holding


  • Monitoring Sales figures monthly – Monthly progress reports


  • Telephone, Email, Face to Face and Video Call Interactions   


  • Sales support


  • Housekeeping of Accounts ensuring Data is accurately entered onto CRM system


  • Exhibition attendance when applicable 


  • Daily interaction with internal and external business areas


  • Multilingual - Spanish, Italian, French an advantage but not Essential

     


This role requires a confident someone who is a an experienced Customer Relations Manager with a proven track record, can think outside the box and work on their own initiative, to solve problems and assist the customers in a positive, professional and timely manner.

 

Excellent written and verbal communications, excellent problem-solving abilities, organised and able to prioritise workload with the ability to work under pressure with good attention to detail.

 

Proficient in Word, Excel, Power point and Outlook.