Senior CRM Analyst

Job Title: Senior CRM Analyst
Contract Type: Permanent
Location: Uk (Regional role)
Salary: Competitive salary and annual bonus
Start Date: 2019-03-06 00:00:00
Reference: SDX/TP/RF2611/ZD
Contact Name: Katie Shaw
Contact Email:
Job Published: March 06, 2019 09:19

Job Description

We currently have a fantastic opportunity available for a Senior CRM Analyst to join our global facilities management business in the UK. Reporting to the Head of CRM UK&I, you will work with all segments and functions in the region to enable them to maximise their value by harnessing the power of the data in our CRM systems, hence supporting revenue and GP growth.

You will need to have knowledge of CRM, financial systems, database management & complex reporting in order to create success in this role.

In addition to CRM, this role will also support the segment to Service Operations interface. Service Operations is in place to create excellent services and efficient ways of working for segments to operate with for our clients, and demand hence flows from segments in to Service Operations for this support via a Demand Tracker system. The same skills that will be used to manage the CRM data/ systems must also be applied to the Demand Tracker.

Creating people engagement and harnessing the power in our CRM and Demand Tracker systems will both support regional growth and GP enhancement. 

This role brings lots of variety, the need to work with both a small direct but large virtual stakeholder group, and attracts a competitive salary, annual bonus and excellent benefits package


Main responsibilities
  • Work with many varied stakeholders across all dimensions
  • Work within a virtual team, managing remotely administrators and system users in all segments of the business to ensure compliance to systems rules and data entry standards.
  • Work alongside Heads of Segments and Departments to secure objectives relating to projects, and reporting including SAP Opening and closures, SAP and CRM alignment.
  • Regional adaptation and delivery of CRM training
  • On-going review of all activity to ensure best value and practice.
  • Appropriate deployment of tasks to the CRM analysts and business support, to ensure broader project objectives are met
  • Develop and embed management information from Sodexo’s systems (Global CRM / Demand Tracker / Hermes etc) to create visibility of overall Segment Demand and Service Operations Supply positions.
  • Identify, analyze and monitor trends and risks in demand and supply to influence the business approach to demand and support alignment of supply


Ideal candidate


  • Specialised knowledge of CRM, financial systems, database management & complex reporting
  • Ability work with teams, both direct and virtual, to train and support, using direction, communications etc to motivate and engage them.
  • Ability to communicate well by making the complex simple, hence deliver technical/ detailed information to non-technical and or senior audience
  • Experience of working in a large, complex services organization, from either Operations or Sales/ Marketing
  • Experience of interacting and presenting with all levels within an organization.
  • Experience of working alongside internal functions & external companies, to deliver against agreed objectives
  • Proven skills in Microsoft Excel, Word, Outlook and PowerPoint
  • Experience of structuring and delivering training courses



  • Knowledge of Sodexo
  • Advanced Excel and reporting
  • Experience of working with/ part of IS&T departments and understanding technical/system language
About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.