Senior Claims Handler

Job Title: Senior Claims Handler
Contract Type: Permanent
Location: Bristol
Salary: £30000 - £40000 per annum
Start Date: 2019-06-06 00:00:00
Reference: 043310286
Contact Name: Lucy Oliver
Contact Email:
Job Published: June 06, 2019 15:03

Job Description

The Firm
An extremely successful international law firm, are looking for a Senior Claims Handler to join their team in Central Bristol only a stone's throw from Temple Meads & on all major bus routes.
You will be working Monday - Friday full time hours 09.30 - 5.30 pm & receive a salary circa £30,000 - £40,000 per annum (depending on experience) + amazing benefits.
The client offer amazing company benefits; stylish offices, life assurance, income protection, group personal pension, childcare vouchers, season ticket loan (travel), mortgage advice, private medical insurance, ride2work, gym flex and holiday flex amongst others!

The Job
An opportunity to join the leadership of a growing team that handles claims made against professionals on an outsourced basis. The team handles claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. This includes running a caseload, providing coaching support and advice to claims handlers and building effective relationships with clients on key accounts.
Key responsibilities:
" Client relationship management, including being a point of contact for general queries arising for clients on the accounts to which you are assigned, delivering feedback and consistently aiming towards an established and collaborative working relationship with insurer clients.
" Line management, supervision, mentoring and training of team members.
" Responsible for the proactive management of the team's files including compliance with external client's Service Level Agreements and Key Performance Indicators.
" Responsible for quality and integrity of the reporting across an account and liaising with internal administration to deliver reports to Insurers as required.
" Delivering technical training, coaching and support as appropriate to the Claims Handlers.
" Ensuring consistency and excellent customer service at all times.
" Identifying trends and escalating risk information to the Head of Claims and insurers where appropriate.
" Building and maintaining effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded.
" Ensuring that quality assurance standards are achieved and procedures are adhered to.
Working with the Head of Claims and other team members, you will be responsible for the day to day relationship on particular accounts with clients and stakeholders. The role requires excellent client relationship management skills alongside the ability to manage a dynamic team. Customer service skill is crucial, in order to deliver excellence in respect of the claims experience to insureds and brokers.
You will work closely with other Senior Claims Handlers providing management, supervision, training and support where required. Collaboration with the team and with clients is essential, applying coaching, training and mentoring skills that will develop team members to the best of their ability.

Ideal Candidate
As the ideal candidate you will have vast previous Claims Handling experience, with a Law degree or working towards ACII, CILEx or equivalent legal qualification; alternatively significant experience in claims with technical knowledge and expertise.
Excellent communication skills, both orally and in writing, and an understanding of how to provide excellent customer service, strong decision making skills, ability to plan and organise, customer focussed and target driven.
Previous experience managing teams and line management/supervision is essential, as you will be involved with the day to day management of other team members.
Comprehensive technical claims knowledge and experience, and an excellent understanding or relevant legislative and legal framework. The ability to deal with difficult or demanding situations and clients and good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook) Previous experience of working with a case management system.

So, hopefully the above has ticked all of your boxes, in which case, please click on apply or send your CV to