|Salary||£09.20 per hour, Benefits: onsite free parking, subsidised canteen, ATM machine, break out rest areas with snack and drinks machines, television, game consoles, pool table and ping-pong table||Sector||Sales|
Benefits: Weekly Pay | Permanent prospects
Sales Rep’s, Up-Sellers, Call Handlers and Customer Advisors, we have the perfect Sales Representative job opportunity in Bury for you.
A leading mobile network brand is recruiting confident, motivated sales superstars to work in their retention, upgrades and sales department taking inbound customer calls and finding ways to help the caller either remain a customer, become a customer or purchase new products and services.
You will be processing inbound customer enquiries only; you will not be required to make any outbound cold calls. Your day to day duties will include:
· Taking calls for retentions, upgrades and sales relating to mobile phones.
· Converting enquires into opportunities for sales leads.
· Researching information and processing orders via the in-house computer system.
· Providing customers with product and service information enthusiastically.
· Documenting all call information and completing call logs accurately and timely.
· Ensuring high level of customer care and attention to detail at all times.
As a Sales Representative you will be working to achievable targets with the main objective being to provide the very best in customer service and product information at all times. You will be supported with full classroom based training lasting 3 weeks, this training will usually take place Monday to Friday between 9am and 5.30pm. Following successful completion of your training you will graduate into 3 weeks of handling calls with modest targets and full support before progressing into the role fully on a fixed shift basis.
Your place of work will be a call centre in the BL9 area of Bury which is less than two miles from the centre. Bury is supported by great transport links so getting to work is easy, a bus stop is positioned outside and the Radcliffe Metro station is just over a mile away. There is a free multi-storey car park for staff located just opposite the Bury site. The workplace benefits from an onsite subsidised canteen serving hot, cold and Halal food, communal breakout areas featuring pool tables, games consoles, TV’s, and microwaves and open access prayer rooms.
Your main working times on Mondays to Saturdays will be 9.30am – 5.30pm and if Sundays are part of your shift pattern you will work 10.00am – 6.00pm. You will be working 5 days in 7 on a fixed shift basis. The shifts can change so it is important that you can work any shift between the core hours of 8am and 9.15pm
The recruitment process starts with a criminality and financial probity check alongside an assessment day. You can attend an assessment day, Monday to Saturday throughout the first three weeks of October in preparation for an October start date. The assessment will consist of a call listening/handling exercise, data entry and aptitude tests.
The role responsibilities for this Sales Representative position include, carrying out your duties to the best of your ability, conducting yourself in a manner that promotes and supports the organisations values and being accountable for the performance measures within your control. If you would like any additional information regarding the unique responsibilities and accountabilities for this role you can contact the Blue Arrow on site team on 07767256738 (Jo), 07798572039 (Joanna) or 07747249544 (Carol) quoting this role reference CAPBA1904_V2.r1Shift.
· Excellent communication - oral and written.
· Confident and enthusiastic manner.
· Good technology skills.
· Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
· Motivated team player.
· Previous customer service, call handling or sales experience.
· Clear credit history & clear criminal record.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.