S22C – trade counter

Job Title: S22C – trade counter
Contract Type: Temporary
Location: Reading
Salary: £10 per hour
Start Date: 2019-07-12 00:00:00
Reference: 202306567
Contact Name: Kimberley Scott
Contact Email:
Job Published: July 11, 2019 09:57

Job Description

A trade counter customer service agent is required for a company based in Reading.

The main purpose of will be to promote wooden based products to customers. To have excellent customer and interpersonal skills in order to liaise directly with customers, understand and process their material requirements, whilst ensuring that maximum profitability is achieved.
To assist the Branches to attain the monthly budget objectives, via increased margin & turnover.
To support the Branch with the development of new business.
To carry out and complete rolling stock counts of all shop related items.
You will need to be physically fit and have the ability to move wood to and from the unit for customers and deal with deliveries.
To be customer facing and deal directly with Counter Customers, both Trade & Public.
To have a good systems and product knowledge in order to understand the customers needs and efficiently processes their orders.
Check & query customer last price paid and ensure maximum profitability is achieved.
Ensure all forms of communication IE — Incoming Calls, Email, Fax etc are dealt with quickly and efficiently to maximise Branch Sales and Profit at all times.
Increase the overall accuracy of processing customer orders by ensuring correct delivery, specification (only use codes with stock available) and price details entered.
Improve internal communication with Transport and relevant Departments to ensure customer expectations are met.
Accurate pricing of Purchase Orders (be aware of margin implications).
Consistent & professional approach to the entering of information on paperwork & following agreed procedures.
In return the company will be offering a £10 per hour working Monday to Friday 7.30 – 17.00 with 1 hour for lunch. Parking on site.
This position is temporary due to sickness cover.
Please click to apply