Retentions Specialist

  • Job Reference: 00040148-1
  • Date Posted: 23 February 2021
  • Recruiter: CV-Library
  • Location: Leicester, Leicestershire
  • Salary: £20,000 to £25,000
  • Sector: Sales & Marketing, Covid-19
  • Job Type: Permanent

Job Description

Retentions Specialist

A client of ours based in Leicestershire are looking for a Retentions Specialist to join them on a permanent basis. As the Retentions Specialist, you will be working in a fast-paced role within a dynamic commercial team. You will be responsible for working proactively with customers and CRM data to deliver world class contract renewal rates.

As a Retentions Specialist, your tasks will include winning and negotiating contracts, providing quotations, objection handling, cross and upselling, dealing with queries and processing orders as well as increasing margins.

The Retentions Specialist will work towards a defined financial target and maintenance of customer numbers and volume. You will also adhere to the KPI's set out.

Salary: £20,000 - £25,000 depending on experience + up to £5,000 OTE

Key Skills

Cross and up-selling
Persuasion, influence and building rapport
Objection handling
Commercial relationship management
Questioning skills
Listening and understanding skillsRoles and Responsibilities

Managing renewal contracts for our client's diverse range of customers, providing high level of accuracy and fast turnarounds for quotations and processing orders providing a high level of customer service
Being the go-to expert for a set vertical business unit managing the renewal quote and order process to billing and credit control
To own and manage the Renewals operational cycle by liaising with the key stakeholders in sales and support­­­
The candidate must be able to understand, from the customers perspective, the clients EdTech software solutions ensuring that knowledge of features and pricing is up to date.Package and Benefits:

25 days of holiday per year
Health and wellness plans, insurance, and pension
Employee discounts and perks, including free snacks and drinks
A vibrant and collaborative working culture
A commitment to support your ongoing professional development The Ideal Person

1-2 years of sales or proactive customer services experience
Self-starter who can motivate themselves and takes a positive approach to sales
Ability to problem solve, identifying a client's needs and respond accordingly
Strong desire to work to and surpass targets
Resilient and able to work under pressure
Incredibly organised
Massive attention to detail
Highly responsive and efficient
Superb communication skills, with an amazing telephone manner
Ability to learn very quickly
Knowledge of Microsoft Office, CRM (Excel & Word, Salesforce)Due to Covid-19, the office is currently closed, so remote onboarding and virtual working will be in place until they open when the time is right.

If you feel you have the required experience as a Retentions Specialist, and this role is suitable for you, please do not hesitate to apply for immediate consideration.

About GreatFind Recruitment

We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.

We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.

We are an equal opportunity provider