Retail Manager

Job Title: Retail Manager
Contract Type: Permanent
Location: Bristol
Salary: £40,000
Start Date: 2019-08-08 00:00:00
Reference: SDX/TP/19/RF3458/CB-SU
Contact Name: Chloe Bromley
Contact Email:
Job Published: August 08, 2019 17:05

Job Description

We are currently recruiting a Retail Manager to manage and deliver customer service, quality of food and customer satisfaction for a high street food brand CRUSSH at a high profile University.

We require a ‘hands on’ team player to give focus to a dynamic offer of service delivery and of high quality, fresh exciting food across campus. This position will suit a ‘foodie’ who is passionate about innovation and high standards of customer service.


Package description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

Main responsibilities
  • Monitor all areas and all aspects of delivery to ensure services are to an exceptional level
  • Drive innovation in product delivery and customer service, anticipating and leading market trends
  • Report and take positive action of customer comments or complaints, establishing and maintaining the standards and integrity of the service offer and contracted SLA’s/KPI’s
  • Maximise profitable sales by the introduction and maintenance of food offers
  • Engage and motivate the team to increase sales and efficiency
  • Analyse and review sales and labour figures and forecast future sales volumes to maximise profit
  • Actively seek and identify opportunities for business growth within the contract and external market.
  • Liaise and support the marketing team to evaluate the offering, whilst  identifying and introducing new offers and products in line with market trends
  • Develop business strategy in line with current and emerging client needs, continually seeking ways to enhance quality and efficiently
  • Liaise and support the marketing team to evaluate the offering, whilst  identifying and introducing new offers and products in line with market trends
Ideal candidate
  • Management experience within a similar retail catering sector
  • Experience of working in a fast-paced catering environment
  • Understand the planning and organisation required to maximise sales
  • Experience working with and managing brand standards
  • Experience of leading a team within a catering/food retail environment
  • Industry acumen and knowledge of external industry developments and innovations
  • Strong promotional and marketing skills
  • Strong customer focus and ability to communicate at all levels of the business
  • Excellent client relationship skills and ability to develop strong and profitable relationships
  • Excellent attention to detail
  • Passionate about people and service
  • Confidence to lead and engage teams
  • Good financial awareness
About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.