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Resource Planner/Business Analyst

Posted 16 days ago by Pertemps
Location Kent Job Type Permanent
Salary £24000 - £28000 per annum Sector Call Centre & Customer Service, Professional & Admin, Miscellaneous
Are you a wiz with spreadsheets? Have you done forecasting and planning? If the answer is yes, then please read on.

Your new company –
You will be working for well established company who have been operating for over 20 years. They are one of the market leaders in the Fashion industry and are growing drastically.

Your new role as a Resource Planner
• Use forecasting skills to understand and report on resource needed across the group
• Create in depth plans for peak trading times and manage how resources will be used throughout the year
• Complete the department rota on a monthly basis, ensuring phone cover for all brands within the group
• Plan and roll out timetables for the team on a daily basis, including break times
• Use available reports to understand how SLAs can be maintained and improved
• Assist HR in procuring new recruits and work with the CS manager and team leader to successfully recruit
• Keep record of all absences and lateness and report back to the CS manager
• Keep accurate records of the department's training requirements and help the senior team to establish training plans for all existing staff members

To succeed in the role
• Have proven skills in forecasting, planning and managing resources
• Have experience in creating/managing rotas and timetables
• Expert using SQL
• Understand the needs of the retail business and the peaks and troughs involved within the department
• Have proven understanding of the needs of a customer service environment
• Be able to build and develop effective relationships both within the team and as part of the wider business
• Be highly organised with great attention to detail
• Be able to manage own workload

Interested?

Whether you are a resource planner, SQL expert, a wiz with spreadsheets, excels or forecasting, business analyst, would love to hear from you so please apply

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