|Salary||£25000 per annum||Sector||Call Centre & Customer Service|
This is a brand new opportunity to join one of the UK's largest and best known utilities providers.
As part of Wholesale Market Services, you will lead a team of registration associates. The team is involved in operating and managing the processes involved in data integrity within the market, ensuring day to day tasks are monitored, understood and controlled, guaranteeing service level agreements have been met. You will have the ability to provide technical advice to associates when troubleshooting daily tasks as well as continuously monitor the team's workload and development.
What makes this role unique?
The UK water industry is rapidly evolving - all business customers now have a choice of their water and wastewater supplier. The business are responding to this challenge by becoming more market-focused, and implementing innovative changes needed to enable this competitive choice.
As part of the wholesale market services, this team is required to facilitate the delivery of the business's new market obligations. They enable the sale of services to all companies licensed to operate in the water markets, this equates to over £400m of revenue that is managed within the team, as well as managing approximately £40m of risk associated with market compliance.
You will be joining a relatively new team and division with a welcoming and enthusiastic group of people. The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes.
You will gain wide exposure into many different business units, making this a great opportunity to experience the business as a whole.
What will this role involve?
You will identify the strengths of your team and utilise their skills for providing reports that are integral to Wholesale Market Services. You will be required to analyse registration reports, highlight risks and opportunities that may exist from trends seen in market transactions. You will be required to work with the team to troubleshoot issues that are required to be escalated or resolved. You will take the lead with data analysis and integrity, making amendments and monitoring enquiries that fall under the Registration team. You will work with the Registration Manager to identify risks and opportunities within WMS and ensure that training and support material are up to date, and in line with current registration policies and procedures. You will coach the team to meet business objectives and be responsible for providing individual performance reviews.
What skills are we looking for?
Team management experience, specifically related to teams, dealing with the management of technical information and reporting using an array of systems and tools
Strong interpersonal and communication skills with the ability to lead
IT Skills are essential, with experience on excel and other database software.
Strong analytical and numeracy skills.
Information & Salary
The role is based at their offices in Reading offering a salary of around £25,000 dependent upon experience. Their competitive package includes an excellent contributory pension (up to 18%) and holiday allowance (24 days) and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.