|Salary||£10.68 - £11.50 per hour||Sector||Miscellaneous|
Exciting things are happening within this major utility company, to improve end customers service and this is the perfect opportunity to join them on their journey. They are at the forefront of the wholesale retail market and the inter wholesale market, known as the New Appointments and Variations market (NAV).
Their Wholesale Market Services division (WMS) is required to develop, implement and facilitate the delivery of their market obligations. They enable the sale of services to all companies licensed to operate in the Water Markets, this equates to over £400m of revenue that is managed within the team. As well as managing up to approximately £200m of risk associated with market compliance.
Forming part of the wholesale market services division, the registration team supports how they as a wholesaler operate compliantly within the market, by ensuring all business customers' data is accurate and up to date for the appropriate use by the retailers.
This role will play a key part in owning and maintaining this data and assuring it is of sound-quality. The data includes but is not limited to; address updates, market eligibility, water supply arrangements, meter information, gap site analysis and more.
Working to specific SLAs (service level agreements), you will be involved in owning the workflow management of data requests - analysing, investigating and determining a correct course of action based on your own initiative.
You will provide accurate data correction reports, form substantial responses to requests using the evidence gathered via multiple systems and adequately challenge any data provided within the business to ensure the integrity of their data.
As part of your role you will be expected to:
Manage the processing of market transactions/corrective transactions in line with policies, to statutory service levels and understand the impact of these within the market.
Ensure the quality of wholesale market services data is maintained, by using company-specific systems to ensure internal and external records are accurate and up to date.
Monitor action and close cases in the shared inboxes and CRM systems.
Daily use of internal legacy systems and bespoke systems, triage of data errors and rectify by sending the relevant transactions to the central market operating systems and to other appropriate business units.
Carry out in-depth desk investigations of all registration specific service requests from retailers & internal departments, by using internal source systems and public domain databases.
Determine if cases should be accepted/rejected/cancelled and/or charged to the retailers.
Individual and team involvement in continuous improvement to create and improve our processes, increase efficiency by reducing lead times and/or improving accuracy.
Take on bespoke tasks that fall within the registration team remit; complete investigations based on incorrect data in the market, complete data cleanses where necessary, maintain registration training guides when required; and attend adhoc training and coaching sessions when knowledge gaps identified.
To be successful you will have the following skills and experience:
We are seeking an analytic individual with the experience and confidence to simultaneously work on several bespoke and internal systems; understanding of workflow management and billing systems is advantageous.
You will have strong problem solving abilities, be used to and comfortable working on your own using initiative to make decisions and are also a great team player.
The ideal candidate will have the ability to multi-task & work under pressure, be comfortable and adaptable in an ever-changing environment and have great interpersonal and communications skills.
What's in it for you:
The UK water industry is rapidly evolving markets. They are responding to this challenge by becoming even more market-focused and developing and implementing innovative changes to enable customer choice.
You will be joining a relatively new team and division with a welcoming and enthusiastic group of people. The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes.
You will gain wide exposure into many different business units, making this a great opportunity to experience the business as a whole.
This is a temporary position for 6 months, with scope for potential permanent opportunities for the right people. You will attract an hourly rate of between £10.68 and £11.50 per hour depending on experience.
They are the largest Wholesaler in the retailer and NAV markets with over 27 Retailers and 500k supply points and over 47 NAV service areas, this is a major growth area.
Overall, they are the largest water and waste-water services company in the UK. They provide the essential service at the heart of daily life, health and enjoyment to 15 million people across London and the Thames Valley. On a typical day they supply 2.6 billion litres of top-quality drinking water and their 350 sewage treatment works treat more than 4.2bn litres of waste-water. Their 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
They are focusing like never before on delivering brilliant services and providing customers with a great experience. They are in the process of transforming their business in order to achieve this. To help them succeed, they need a range of new skills and capabilities and will be recruiting for these in the coming months. They are on the lookout for talented people across our entire region who are interested in helping them to become the best water and waste-water company in the UK.
They are an equal opportunity, Disability Confident, and Stonewall diversity champion employer, welcoming applications from all walks of life to join our diverse team. They are also leading the way with their award-winning mental health and wellbeing strategy.