Receptionist / Administrator

Job Title: Receptionist / Administrator
Contract Type: Temporary
Location: Birmingham
Salary: £8 per hour
Start Date: 2018-12-17 00:00:00
Reference: 041225623
Contact Name: Claire Beedon
Contact Email:
Job Published: December 11, 2018 16:47

Job Description

We have an opportunity for a receptionist to take on the rewarding role of meeting and greeting customers when they are welcomed to business centres, in person and by telephone.

To succeed in this varied and interesting role, you must be passionate about customers and be able to create an engaging Customer Experience that is personal, memorable and unique

Are you an exceptional customer focused individual who
Meets and greets visitors and customers as the first point of contact at the centre
• Ensures the reception area is presented to a high standard at all times
• Consistently delivers outstanding customer service in centre
• Promotes and upsells the full range of Citibase services to customers
• Manages incoming calls and emails professionally and promptly
• Supports Centre Manager to deliver centre events plan
• Delivers customer moves smoothly in line with customer requirements
• Ensures all customer complaints are escalated if not resolved at first touch

Action Oriented
Manages enquiries and call backs via telephone, email and in person • Handles incoming and outgoing post including opening, sorting, processing, franking and liaising with external couriers.
• Responsible for the Purchase Order process
• Co-ordinates meeting room bookings
• Trouble-shoots including telephone and internet connections
• Ensures messages are delivered to customers in a timely and professional way
• Raises any Health and Safety issues in line with Policy
• Collates and generates services to be charged via the E-Billing system
• Schedules contractors or maintenance work
• Regularly updates customer information for the centre
Assists with other tasks as requested

Knowledge / Experience
1 years customer service experience in a people focused environment (Desirable)
Experience working in hospitality, Retail, Leisure, Airline (or similar)
Confident user of Microsoft office 365 (Word, Excel and Outlook)

Key Skills/ Behaviours required for this role
Professional manner
• Excellent telephone manner
• Building customer relationships
• Excellent communicator
• Great attention to detail
• Organisational skills
• Willingness to learn
• Resilient and embraces change
• Welcoming, friendly and confident

If this role interests you please apply