As a Receptionist you’ll join a team who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference.
Package DescriptionYou will feel valued as a Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including:
Salary Dependent on Experience and access to our group pension
MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
Access to Reward Gateway - our staff benefits scheme
We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
Working in an environment focused on the highest clinical and quality standards with 100% of our services being rated overall good or outstanding by the Care Quality Commission.Main Responsibilities
Receive and book in patients, monitor the patient flow, make emergency appointments and draw to the doctor’s notice any patients who might require immediate attention
Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, other external contacts (eg, pharmacist, secondary care, nursing homes, etc.), members of the wider Primary Health Care Team and other visitors and ensure that where necessary, messages are passed onto the appropriate person
Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
Demonstrating excellent IT and workload management skills
Supporting a varied, complex and changeable service.
A range of difficult situations – always demonstrating a sensitive and diplomatic approach, especially when dealing with emotional members of the public.
Front of house – demonstrate professional behaviors at all times
Understand and comply with confidentiality and information governance policies and procedures
Answering telephone calls in a timely and appropriate manner
Liaising with reception/admin team, providing the required cover and being flexible during emergencies.
Sign post patients appropriately.
Operate the Emis Web Clinical system.
Process referrals and process Docman (document management system)
Open, sort and distribute internal and external post.
Participate in any training considered appropriate to the duties of the post.
Cover for colleagues in the event of absence through sickness or holidays as required.
Support with identification and notification of Health & Safety issues.
Ability to work to own initiative but also to take direct and execute tasks efficiently and accurately.
Promote effective communication and relationships within the team
Work collaboratively as a team member to achieve the objectives of the Medical Services contract and aspirations of the teamThe Ideal CandidateExperience in this role is desirable but not essential.
The essential qualities we are looking for in our Receptionist applicants are:
Knowledge and experience of working on Emis Web.
Strong written and verbal communication skills
This is a multi-skilled role and the post holder will work closely with the team to ensure all roles within the office are covered during periods of absence or extreme work pressures
Excellent time management and organisational skills
Ability to work under pressure and prioritise caseload
Ability to work independently and responsibly, without direct supervision
To understand and abide by the rules of confidentiality
Discreet and mindful of individual circumstances
Flexibility, commitment and adaptability
Previous experience of working in a Clinical Reception AreaAbout The CompanyWe change lives by transforming health and care.
Established in 2006 by our Chief Executive Dr Vivienne McVey and like-minded colleagues, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.
From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications.
As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all.
HCRG Care Group is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services.
From 11 November 21, as a result of new legislation, anyone over the age of 18 who enters a Care Home as part of their job must have had both doses of a COVID-19 vaccination or hold a valid medical exemption. As part of our pre-employment process we will therefore ask you to provide: * proof of your vaccination status via the NHS Covid Pass (either electronically or via the PDF) * A signed copy of the temporary medical exemption form. Further details about the legislation can be found on the government website