Posted 15 days ago by Pertemps
Location Warwick Job Type Permanent
Salary £17500 per annum Sector Call Centre & Customer Service
We currently have a fantastic opportunity for a motivated Receptionist who is passionate about delivering personalised and intuitive service to join a ‘4 Star' branded, well known and successful luxury hotel in Warwick.
Their ethos is based on creating rapport with clients and their guests from the outset, by anticipating their needs and providing outstanding service. They are very proud to count some of the UK's most forward-thinking companies as their clients, from small boutique firms to large multi-site international corporations. They run some of the most high profile and exciting corporate operations looking after their high profile visitors.
They empower all of Receptionists to do everything they can to wow our guests and ensure a seamless and personalised guest experience.
Responsibilities will include
Welcoming guests at reception. Usually checking in 60 – 70 clients per shift.
Escorting guest to their meeting rooms or required destination within the building.
Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
Handling all external and internal calls in a professional manner.
Communicating effectively with other departments and service providers, creating a ‘one team' approach to delighting our guests.
Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.
The successful candidate will
Have front of house reception experience in a hotel or catering experience.
Have the passion and drive to deliver the very highest levels of customer service.
Have great interpersonal skills, an outgoing and vibrant personality.
Demonstrate an excellent command of the English language, both in verbal and written communication.
Understand professional etiquette.
Possess a high level of attention to detail.
Have the ability to work well under pressure and act both proactively and intuitively.
The successful candidates will be offered a salary package of £17,500 plus a range of staff benefits, including pension, use of gym, free meals whilst on duty, free parking and 28 days holiday.
The shifts are 5 out of 7 days on rotation of either: 7:00am – 3:00pm, 10:00am – 6:00pm or 3:00pm – 11:00pm.

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