Query Handler (Email Based)

Job Title: Query Handler (Email Based)
Contract Type: Temporary
Location: Birmingham
Salary: £8.75 per hour
Start Date: 2018-12-04 00:00:00
Reference: 124100143
Contact Name: Sweeny Naik
Contact Email:
Job Published: December 04, 2018 14:58

Job Description

Query Handler (Email Based)
Pay Rate: £8.75 Per Hour
Location: Birmingham

Could you help our client achieve their vision of becoming best bank for customers?

Our client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.

Job Role:

This is a 4 month temporary role with the potential to continue in to long term. These positions are offering a pay rate of £8.75 per hour. You will be working 35 hours per week, 9am to 5pm Monday to Friday. During your first few weeks you will receive excellent support and training.

Key Responsibilities:
  • Resolve incoming customer queries received via email in an accurate and timely manner adhering to set SLA's
  • Communicate professionally with customers and colleagues either by email or telephone to clearly communicate query outcomes / resolution
  • Resolve incoming customer queries received via email in an accurate and timely manner adhering to set SLA's
  • Escalate queries when required within correct time from ensuring SLA's are adhered
  • Manage own work load and action new work in daily whilst progression Work in Progress
  • Ensure all work completed adheres to "one best way" and "quality" standards as per our policies, procedures and process maps
  • Ensure that all legislative and regulatory requirements are adhered to by ensuring compliance with the defined complaints handling policy
  • Work as part of a team and support your peers as and when required depending on work plan / volumes
Job Requirements:
  • Admin experience is needed
  • Ideally, Previous experience in Customer Service or query handling role in a contact centre/call centre / banking environment
  • Previous experience with using MS office (Mainly Excel / Word / Outlook)
  • Very strong communication skills (both written & oral)
  • Keen eye for detail
  • Methodical / Organised
What's in it for you?
  • Great rates of pay
  • Excellent training
  • The opportunity to work alongside a fantastic, supportive, fun team
Customers are at the heart of everything that our client does. You could have a role to play in supporting their customers.Our client strives daily towards their vision of becoming the best bank for customers. They're well on their way thanks to the effort of their colleagues - join them today and support them in achieving their vision.