Quality Evaluation Analyst – Swedish speaking

  • Job Reference: 00006974-1
  • Date Posted: 16 May 2020
  • Recruiter: CV-Library
  • Location: United Kingdom
  • Salary: £18,666 to £19,227
  • Sector: Call Centre / Customer Service, Covid-19
  • Job Type: Permanent

Job Description

We are recruiting for Swedish speaking Quality Evaluation Analyst on behalf of a well-established and successful company in Exeter. In this role you will analyse contact centre telephone calls and written communication and provide feedback on their service delivery and quality.

Key Duties:

·Analyse content of interaction between Customers and Client Contact Centres by evaluating the content of telephone calls and written communication in the required language.

·Provide accurate and actionable feedback.

·Navigate custom software applications to research appropriate resolution.

·Ensure all project analysis is completed in a timely manner.

·Use internal feedback for self-development.

·Attend all training required in support of your role.

·Support the production Team Leader.

Skills and Experience:

·Fluent in Swedish and English

·Experience operating in a challenging organisational environment

·Excellent communication skills

·Interest in technology

·Flexible approach to change with a very positive attitude.

·IT Literate

·GCSE or equivalent in Mathematics and English.

Working hours: Monday – Friday 37.5 Hours Per Week

Start date: 27th May 2020

Important to note:

Initial training and onboarding to be completed from home during the first few weeks, due to the Coronavirus Pandemic. Once lockdown has been lifted and social distancing measure relaxed, you will then return to the office based in Exeter.

Our client is looking to start interviewing immediately so please don't delay and submit your CV today!

If you do not have any contact from us within 7 working days please assume that on this occasion unfortunately your application has been unsuccessful, and we invite you to submit your CV for other roles you feel your skills, qualifications and experience match