Quality Assurance Manager

  • Job Reference: 00039081-1
  • Date Posted: 15 February 2021
  • Recruiter: Hatty Jackson
  • Website: https://www.salutemyjob.com/
  • Location: Work from Home with occasional travel to office in North London (post COVID)
  • Salary: £90,000 to £95,000
  • Bonus/Benefits: plus family health insurance, pension and other benefits
  • Sector: I.T. & Communications, Security Cleared, Facilities Management
  • Job Type: Permanent

Job Description

Location: Work from Home (WFH) and, post-COVID, occasionally travel to the Company’s office in North London.  Willing to travel within the UK and internationally as required.
Salary: £90k – 95k base (experience dependent) plus package including family health insurance, pension and other benefits. 
Preferred start date: asap (latest start: 3 months)

 

THE COMPANY

Our client is a UK based company that builds and operates hyper-scale data centres.  After significant recent investment it is expanding its global footprint significantly, with the construction of new data centres in the UK, Ireland, Middle East, Africa and South East Asia.

 

ROLE SUMMARY

The Quality Assurance Manager is responsible for championing a robust, effective and innovative Quality Control and Assurance system across the Company to ensure that they comply with and operate to the very highest international standards. He/she has responsibility for leading the ISO 27001 and ISO 9001 accreditation process and in the future, OHSAS 18001 and ISO 45001: also for developing operational processes and  ensuring that appropriate quality assurance and management systems are in place and that ISO audits are completed to confirm that the Company’s functional services are fit for purpose/best in class so that they meet our customers’ expectations.

Reports to the Chief of Staff (a former military Officer) but supports all internal departments.  Ex-military applicants who meet the criteria are strongly encouraged. 
 

KEY RESPONSIBILITIES

  • Leadership to develop, instil and promote a Quality Assurance culture.
  • Developing a strategy, including authoring policies and processes and, thereafter, implementing, managing and auditing quality systems, processes and procedures.
  • Leading the accreditation to ISO27001, ISO9001, OHSAS18001 and ISO45001 and other applicable internationally recognised standards, including system implementation, procedural effectiveness, revision control and auditing.
  • Acting as the focal point during internal and 3rd party verifying body audits and ensures that any findings are closed out.
  • Achieving new industry accreditations and retaining existing ones.
  • Establishing an internal Quality Internal Audit regime and schedule / executing same. Thereafter agreeing resulting corrective action plans and ensuring their close out.
  • Incorporating changes to quality compliance into project design and documentation.
  • Providing input on quality strategies, goals, objectives and related metrics to ensure alignment with the Company’s vision/strategy.
  • Providing regular reports on agreed metrics/key performance indicators as they relate to performance, contract requirements and customer expectations.
  • Supporting efforts to ensure that deliverables comply with customer requirements, Company quality standards and industry and regulatory requirements.
  • Providing quality assurance support and advice to functional heads and departments.
  • Driving continuous improvement from a quality perspective: lead on training.
  • Building relationships with stakeholders to establish best practice methodologies and techniques to drive enhanced performance and improve quality.
  • Identifying product qualification requirements and reliability testing specifications to drive enhanced supplier quality and improved internal service delivery.
  • Promoting Quality within the company, ensuring that all employees and contractors are made aware of the QMS and the specifics as relevant to their role.
  • Providing training / tools / techniques to enable others to reach appropriate quality.
  • Providing training / tools / techniques to enable others to reach appropriate quality.
  • Systematically performing quality audits and surveillance activities in accordance with the company reference system and contract and regulatory requirements.
  • Use of the quality tools in facilitating Root Cause Analysis and lessons learnt.

 

KEY REQUIREMENTS

Knowledge and Skills

  • Experience of managing/implementing ISO accreditation/certification, including the roll out of associated business/information security/quality management systems.
  • Excellent knowledge of ISO9001, ISO27001, OHSAS18001 and ISO45001.
  • Excellent problem-solving skills plus experience of coordinating controlled testing.
  • Ability to lead and motivate through periods of change.
  • Maintenance of corporate customer-facing processes to ITIL standards.
  • Fully conversant with GDPR and related information security risks.
  • Analytical, problem-solving and IT skills.
  • An advocate of Quality, Continuous Improvement and recognised Best Practices.
  • Excellent organisational, verbal, presentational and written communication skills.
  • Gravitas - capable of justifying quality recommendations to senior management.

 

Qualifications and Experience

  • At least 5 years Quality Assurance management in project /operations environments with implementation of ISO 27001 and ISO 9001 as a minimum – Essential.
  • Experience/understanding of data centre operations - Desirable.
  • Experience of QA/QC in the aviation/aerospace or defence industries – Essential.
  • Qualified to Degree or HND level - Highly desirable.
  • NEBOSH certificate – Desirable.
  • Chartered or professional qualification status – Desirable.
  • Experience of managing Quality across multiple sites/projects - Essential.
  • Lead Auditor ISO27001/ISO9001/OHSAS18001/ISO45001 – Highly desirable.
  • Project Management qualification and/or PRINCE 2 (Practitioner) – Desirable.
  • A good understanding of ITIL v3 or foundation qualification – Desirable.
  • Experience in supplier quality management and continuous improvement in a service environment, including a detailed understanding of process control techniques and extensive experience of performing supplier quality audits - Essential.
  • Experience of managing customer quality expectations with regards to feedback mechanisms and support – Desirable