Programme Support Manager

  • Job Reference: 00032645-1
  • Date Posted: 24 December 2020
  • Recruiter: CV-Library
  • Location: Basildon, Essex
  • Salary: On Application
  • Sector: I.T. & Communications, Covid-19
  • Job Type: Permanent

Job Description

Telecoms Programme Support Manager, Basildon - Permanent

Are you looking for your next challenge? We are currently seeking Programme Support Manager. We would love to hear from you if you have experience of fibre cable activities on external telecom infrastructure contracts.

You'll be working in a part of Telent that is dedicated to transforming the way support is delivered nationwide to Openreach and other network operators, including Gigaclear. We aim to be the UK's leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services.

You'll receive formal training and on-the-job training where appropriate - to ensure you're up-skilled as technology develops along with E-learning schemes to help or refresh skills on-line.

You'll be treated as an individual. We're not a vast corporation, which means every individual counts. With us, you'll be valued and supported, involved and empowered from day one.

In these extraordinary times of the coronavirus outbreak Telent is continuing to Recruit. We provide services to customers which are integral to providing mission critical systems and infrastructure across the UK and Ireland and we need to continue to deliver those services.

To help limit the amount of face to face contact during the recruitment process, we will now do more online assessments and use Skype/Conf Calls for interviews wherever possible.

Role Profile:

We are looking for an energetic and professional person to join our Program Management Office team and work as part of the Telent Infrastructure Service team. Telent infrastructure services provides civil engineering services, telegraph pole installation and Cable laying services to telecommunication and infrastructure companies across the UK. Telent complete 1000 orders per day across the UK, each of these orders is organised, scheduled and allocated to our field teams by the PMO. This is achieved by working closely with our subcontractors and Field Based Coordinators to create the most efficient program of works possible and adhering to Streetworks legislation. Keeping accurate records of planned and in progress works is essential as well as identifying and updating any scheduling issues creating an accurate workstack for specialised workstreams.

Typical Deliverables:

Ability to prioritise and organise workloads to meet deadlines.
Adept in the logistical skills required to produce effective and efficient work programs (Customer, materials, geography).
Able to communicate professionally and effectively.

Business Operations Skills - Experience:

Must be adept in use of software systems.
Builds trusting and collaborative relationships with colleagues, team and the client.
Capable of manging upwards effectively and dealing with client escalations effectively.
Demonstrates drive and enthusiasm to succeed, which motivates others.
Tenacious, finds ways around difficult problems by not giving up.
Strives for continuous improvement, delivers and supports new processes and directions.

Business Operations Skills - Qualifications:

Must have basic numeracy skills, to GCSE standard.
City and Guild NRSWA Coordination of Streetworks or equivalent (preferred).
Computer literate in Microsoft Office (Word, Excel and Outlook), ability to quickly grasp databases.

Behavioural Requirements:

Maintains employee morale and performance through stressful changes.
Listens to and acts upon employee, colleague and client concerns.
Manages with conviction and commitment, bestowing Telent values into all aspects of delivery.
Recognises, celebrates and rewards success.
Proactively Seeks solutions to problems and blockers.

Excellent employee benefits:

Telent is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
An employee-funded car leasing scheme
Occupational health support
Discounts on Cinema, Restaurants and Shopping with Telent Reward schemeIf you are looking for a new challenge and the opportunity to work for a forward-thinking key player within the telecommunications sector then don't delay, apply today.

We reserve the right to close this vacancy once we have received sufficient applications.

Telent is an equal opportunities employer and is committed to diversity and inclusion