|Salary||£10.46 per hour||Sector||Government & Public Sector|
Working under the support and guidance of the Programmes Team Leader, the Programme Administrator is a member of the School’s Programme Office, providing professional and proactive administrative support in the delivery of the School’s taught programmes. The Programme Office programmes teams have collective responsibility for supporting the School’s programmes and students, with each Programme Administrator having individual responsibility for a particular portfolio of programmes (including its data).
To work with colleagues in the administration of the School’s programmes, including student services, programme administration and teaching support as follows:
Programme admission and course registration processes, ensuring relevant corporate systems are updated in an accurate and timely manner;
Updating and distributing material for the programmes, including the welcome pack and induction activities;
In liaison with the relevant Programme Leads, Team Leaders and Programme Office Manager, arranging and participating in student activities (eg off-campus visits, residential study activities, student welcome events, open days, applicant visitor days (AVD’s) and graduation receptions);
Assisting with the production of the annual timetable for the programmes’ teaching and seminar activities, the production of programme course materials, the timely distribution of the finalised timetable and programme course materials to staff and students and timely resolution of any queries.
Where appropriate, support the Teaching Placement lead with the preparation and distribution of all necessary documentation;
Preparing coursework submission schedules for the allocated portfolio of programmes, administering the module submission procedures, collecting and receipting submitted work, co-ordinating the return of feedback and marked work to students, and recording the provisional marks on relevant corporate systems within stated timeframes;
Ensuring that the assessment processes for the allocated portfolio of programmes comply with School and University regulations and liaising with the Programme External Examiners;
Ensuring that all confirmed progression and award decisions of the Examiners are entered accurately into the relevant corporate system and students informed of outcomes within stated service-level agreements and/or University deadlines;
Entering all marks onto the relevant corporate system, assisting with the preparation of feedback for tutoring and monitoring purposes, and assist in the administration of University and Schools Examination processes including School prizes and scholarships;
Making effective use of available resources including people, information, networks and budgets. Being aware of the financial and commercial aspects of the University;
Ensuring that student attendance recording/monitoring and data relating to the allocated programmes is recorded in an accurate and timely manner on the relevant corporate system and all School, College and University processes are followed when poor attendance is evident;
Providing a professional Secretarial service to programme-related meetings, working groups and School Examination Boards (where necessary) including agenda preparation and minute-taking;
To be an ambassador for the allocated portfolio of programmes by assisting in promotional activities, student recruitment and admissions events, distribution of publicity material, responding to enquiries from applicants and/or their sponsors
Providing students with an initial point of contact for domestic, welfare, due diligence and programme matters, referring to other contacts within the School, College and University where appropriate.
Demonstrable experience of using Microsoft Office applications and the ability to learn new IT software, including iVLE (Canvas).
Competent, conscientious and motivated with a methodical approach to work.
Excellent interpersonal, organisational, team working and communication skills.
Willing and able to assess and apply own skills, abilities and experience. Being aware of own behaviour and how it impacts on others.
Providing the best quality service to all students and staff and to external customers eg., clients suppliers, Being genuine and open long-term relationships in order to drive up service standards.
Taking a holistic view and working enthusiastically and with creativity to analyse problems and develop innovative and workable solutions. Identifying opportunities for innovation.
Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas.
Ability and demonstrable experience of working accurately and paying close attention to detail.
Demonstrable ability to prioritise own workload and to complete all tasks accurately even when working to challenging deadlines.
Demonstrable ability to manage own workload autonomously and work as an effective team member.
Demonstrable ability to provide effective, high quality customer service and to make suggestions relating to service enhancements.
Demonstrable ability to handle confidential data.
Demonstrable experience of working within a Higher Education and/or educational environment.
Demonstrable experience of working in a customer-driven service.
Educated to degree level (or equivalent).
Knowledge of University Regulations relating to student services and programme administration
If you are interested in this role please apply