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Processor - Business Support

Job Title: Processor - Business Support
Contract Type: Contract
Location: Birmingham, West Midlands
Industry:
Salary: Up to £11.20 per hour
Start Date: ASAP
Reference: JO-1908-4455_1565627454
Contact Name: Blue Arrow
Contact Email: samantha.henderson@bluearrow.co.uk
Job Published: August 12, 2019 17:30

Job Description

Recruiting for a Business Support Processor!!

THE ROLE:

To carry out a range of demanding clerical or customer service, duties and where appropriate oversee the workflow of other colleagues, in order to deliver a quality service to customers in line with agreed service standards.

CORE RESPONSIBILITIES:
* Carry out a range of demanding clerical or customer service duties, ensuring that the work is completed accurately and adhere to all specified Bank processes, procedures, standards and relevant external regulations.
* As appropriate oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner.
* Respond to a range of demanding enquiries, clarifying customers understanding of the information being given.
* Act as a source of expertise to junior / less experience team members providing coaching as support where necessary and arranging more formal training as appropriate.
* Contribute to the appraisal process, collecting and keeping appropriate data.
* Identify and suggest improvements to new and existing processes / procedures / systems.
* Where required verify and check the work of other colleagues.
* When required support line management with the implementation of changes in own work area.
* Undertake duties at a similar or lower level as required.

You will ideally have experience in customer service and managing a team.

If you think this is the job for you. APPLY NOW!!